We manage what you shouldn't. Let our experts do what they do best.

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A team of experts that has your back

CARE Team

The Conversion, Adoption, Retention, and Engagement team acts as the hub in communications regarding any aspect of the technology lifecycle; trains customers on vManager; and fields the majority of their billing questions

Order Desk Team

Matches the customers’ technical and pricing requirements with optimal carrier products and services

Project Management Team

Manages all implementation timelines, communications, and deliverables by working with the customer and hardware vendors to ensure timely implementation of ordered services

Service Delivery Team

Manages all technical aspects of carrier orders to ensure successful and accurate delivery, testing, and acceptance of ordered services

Technical Support Team

Manages all technical issues and trouble tickets on a 24 x 7 x 365 basis, drives carrier escalations to reduce service-impacting outages, and provides timeline updates to the customer

Dispute Management Team

Analyzes and audits all carrier bills, disputing carrier errors while shielding the customer from the financial impact of erroneous charges

Carrier Negotiation Team

Expertly negotiates contract terms to drive down pricing with the carriers by leveraging the aggregated buying-power of all vCom customers.

Software Development Team

Builds enhancements to vManager for desktop, iOS, and Android; customizes dashboard reports; and creates customized accounts payable files for each client.

Customer Training Team

Provides vManager training via live and on demand webinars and demo videos; delivers vManager certification program.

“The professionalism and immediacy with which your staff responds is absolutely refreshing and very welcomed.”

 

Senior Accounts Payable Specialist, Northwest Farm Credit Services

Meet our management team

 

Meet The Team

Meet our management team

Audrey Bio image

Prior to joining vCom, Audrey was the Chief Marketing Officer of Energy Recovery Inc (NASDAQ: ERII) from 2012-2015 and its VP of Marketing, joining the company as a small start-up organization in 2005. During her tenure, she led the global marketing strategies, built a disruptive global brand by growing revenue 5-fold from $10M to $50M, increased market share from 20% to 90% and completed an IPO. Audrey positioned the company for further growth by uncovering new applications – taking the company from $50M to $5B worth of addressable markets. She has championed product development in cross-functional teams with R&D, engineering and production to successfully launch new products globally.

As a result of building a strong brand, communications and culture, her work received 4 global industry awards in single year by Institute of Engineering and Innovation (IET). She was also recognized as an Innovation Finalist of the Year. Audrey served as a Board member of a non-profit, developed and promoted STEM programs and led philanthropic efforts for low-income families. She holds an MBA from Pepperdine University and a bachelor’s degree in Social Sciences from Michigan State University.

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