Support



Customer Care Center (CCC)


The Customer Care Center (CCC) was built to offer our valued customers a resource and support center for technical, billing, and service related questions, as part of the ongoing management of your account.

From knowledgeable account managers to experienced project managers and engineers, the CCC group offers superior support during and after the implementation process.

Your account managers will take proactive steps to make sure you are satisfied with your communication solutions in addition to handling any issues you have with your account. The project managers and engineering team will build the plan for your pending installations, and will manage ongoing account support thereafter. The CCC group is the ongoing support mechanism to ensure that you are always satisfied with your services.


800-804-vCom



Billing Dispute Form

To submit a Billing Dispute, download the Billing Dispute Form linked below and complete. You may submit the completed form either by email to billingdisputes@vcomsolutions.com or by printing the completed form and mailing to:


vCom Solutions, Inc.
ATTN: Billing Disputes
12657 Alcosta Blvd, Suite 418
San Ramon, CA 94583


Download Billing Dispute Form


Service Hours

The CCC is staffed Monday through Friday from 8am to 5pm, Pacific Time, excluding vCom holidays, to handle all technical and billing questions, routine service requests, emergency requests, and minor adds, moves and changes.

Emergency service is also provided after-hours (any time outside the aforementioned hours) by contacting our CCC. An on-call emergency customer service representative will respond to your request.