Telecom Management Leader, vCom Solutions, Earns a 95% Customer Satisfaction Rating

January 1, 2012


vCom Solutions (www.vcomsolutions.com), the pioneer of Telecom Management as a Service (TMaaS), announced the results of its annual Customer Satisfaction Survey conducted in December of 2011.  vCom scored 95% in overall customer satisfaction, marking the fifth year of a 95% or higher score. Respondents praised vCom’s ability to meet their companies’ telecom management needs with cutting edge software and depth of professional services.

“The cloud-based software solution provides comprehensive visibility and control over our telecom environment and spend, and gives us a unique understanding of our own tolerance for down time, redundancy and uptime across our network,” says John Sroka, CIO of Duane Morris, one of the 100 largest law firms in the U.S. “Now we press one button a month rather than sorting through pages of bills.” Other vCom customers also appreciated this benefit, as an overwhelming 99% of survey respondents praised vCom’s consolidated billing, combining multiple carriers and locations into one bill, as timely and accurate.

As part of vCom’s continuous improvement efforts, customers are surveyed annually, and results are used to guide product enhancements, employee training, and improved service offerings. “We work diligently to build the best telecom management platform for multi-site companies. We hire, train and empower the best professionals in telecom to support our customers,” said Sameer Hilal, vCom’s Chief Operating Officer. “We are thrilled to have delivered so much value for our customers, and we look forward to continuing to do so in the future.”

In addition to the results seen in service improvements and lower costs, most comments addressed the level of customer service vCom clients enjoy. Tina Buop, CIO of Muir Medical Group in Northern California, said it best: “The customer service at vCom sets them apart from their competition.”

About vCom Solutions
vCom Solutions revolutionizes the way enterprises manage their entire telecom lifecycle. vCom customers gain control over inventory, expenses and carrier relationships, achieving better business intelligence that drives profitability. vCom’s Telecom Management as a Service (TMaaS) solution includes a suite of cloud-based telecom management software tools, complemented by a full portfolio of professional services. For more information, visit www.vcomsolutions.com.

Meet our management team

Audrey Bio image

Prior to joining vCom, Audrey was the Chief Marketing Officer of Energy Recovery Inc (NASDAQ: ERII) from 2012-2015 and its VP of Marketing, joining the company as a small start-up organization in 2005. During her tenure, she led the global marketing strategies, built a disruptive global brand by growing revenue 5-fold from $10M to $50M, increased market share from 20% to 90% and completed an IPO. Audrey positioned the company for further growth by uncovering new applications – taking the company from $50M to $5B worth of addressable markets. She has championed product development in cross-functional teams with R&D, engineering and production to successfully launch new products globally.

As a result of building a strong brand, communications and culture, her work received 4 global industry awards in single year by Institute of Engineering and Innovation (IET). She was also recognized as an Innovation Finalist of the Year. Audrey served as a Board member of a non-profit, developed and promoted STEM programs and led philanthropic efforts for low-income families. She holds an MBA from Pepperdine University and a bachelor’s degree in Social Sciences from Michigan State University.

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