Telecom Management leader, vCom Solutions, Releases Customer Satisfaction Survey Results

February 4, 2013


SAN RAMON, CA

vCom Solutions announced the results of its annual Customer Satisfaction Survey conducted in December of 2012. vCom scored 94% overall customer satisfaction with 78% of those surveyed responding.

vCom, and its vManager software, streamlines and automates the management of the telecom lifecycle, helping clients gain visibility and control over their spending and inventory. Its clients work with vCom to address the challenges of managing enterprise telecom and data networks, including the design and procurement of the network, the day-to-day operational management, financial optimization, and actionable business intelligence. When these issues are addressed holistically, and with a comprehensive software platform such as vCom’s vManager, enterprises can streamline operations and dramatically reduce the total cost of telecom.

The vManager software was recently named a recipient of the 2012 TEM Excellence Award presented by INTERNET TELEPHONY magazine. They value of the software also came through in the survey responses. “I love the online portal and having access to everything in one location,” said Jackie Emerson of Heald College, in her survey response.

Survey highlights included a 96% satisfaction rate with the vManager tool in providing clear visibility into the company’s telecom spend by location, inventory and service type. There was also 98% satisfaction in account team responsiveness and knowledge. And finally, the survey revealed 98% satisfaction in vCom’s consolidated billing being timely and accurate. As part of vCom’s continuous improvement efforts, customers are surveyed annually, and results are used to guide product enhancements, employee training, and improved service offerings.

“The cloud-based software solution provides comprehensive visibility and control over our telecom environment and spend, and gives us a unique understanding of our own tolerance for down time, redundancy and uptime across our network,” says John Sroka, CIO of Duane Morris, one of the 100 largest law firms in the U.S. “Now we press one button a month rather than sorting through pages of bills.”

About vCom Solutions
vCom Solutions revolutionizes the way enterprises manage their entire communications lifecycle. vCom customers gain control over inventory, expenses and carrier relationships, achieving better business intelligence that drives profitability. vCom’s communications lifecycle management solution, vSuite, is an integrated offering for managing fixed, mobile and collaboration technologies, leveraging on-demand cloud-based telecom management software tools, complemented by a full portfolio of professional services.

Media Contact
Carina Hayek
chayek@vcomsolutions.com
925-415-2121

Meet our management team

Audrey Bio image

Prior to joining vCom, Audrey was the Chief Marketing Officer of Energy Recovery Inc (NASDAQ: ERII) from 2012-2015 and its VP of Marketing, joining the company as a small start-up organization in 2005. During her tenure, she led the global marketing strategies, built a disruptive global brand by growing revenue 5-fold from $10M to $50M, increased market share from 20% to 90% and completed an IPO. Audrey positioned the company for further growth by uncovering new applications – taking the company from $50M to $5B worth of addressable markets. She has championed product development in cross-functional teams with R&D, engineering and production to successfully launch new products globally.

As a result of building a strong brand, communications and culture, her work received 4 global industry awards in single year by Institute of Engineering and Innovation (IET). She was also recognized as an Innovation Finalist of the Year. Audrey served as a Board member of a non-profit, developed and promoted STEM programs and led philanthropic efforts for low-income families. She holds an MBA from Pepperdine University and a bachelor’s degree in Social Sciences from Michigan State University.

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