vCom Hosts Customers at 8th Annual Customer Summit

September 30, 2015


SAN RAMON, CALIFORNIA

vCom Solutions Inc., a premier provider of Communications Lifecycle Management (CLM) services, this week hosts its eighth annual Customer Summit in San Francisco, California. More than 30 customers representing two dozen companies will have the opportunity to network, share challenges and best practices for managing their communications environments, learn about industry trends and opportunities, and celebrate customer successes.

The three day event begins Wednesday with a welcome reception, and is capped Friday with the 4th annual vCom Golf Tournament in Half Moon Bay. The conference, held Thursday, includes roundtable discussions; a customer panel; and planning session to strategize for 2016. A new segment this year is a solution panel exploring vFixed (wireline), vMobile (mobility), and vConnect (conferencing and collaboration), and ways in which customers can improve their current communications environments, gain increased control and visibility, and realize greater ROI for their telecom spend. The day concludes with an awards ceremony celebrating customer success.

“Each year, this proves to be an invaluable experience for both vCom and our customers,” says Jenifer Frey, Vice President of Client Engagement. “Our customers learn best practices from other customers, and gain industry insights from our panel of experts, and go back to their organizations with immediate opportunities to improve their communications environments and gain improved ROI from their overall communications spend. Additionally, both our customers and our employees get to put faces to names, which helps build our relationships and improve customer satisfaction.”

The core of the event is vCom’s Customer Advisory Council, during which customers provide direct feedback about vCom’s software solution, vManager, and its professional services. “This workshop enables us to directly address customer feedback and understand what their priorities are for the next year. This open discussion allows us to constantly improve our solution offering, and directly impacts our strategy and IT roadmap” says Sameer Hilal, Chief Operating Officer.

Following last year’s summit, vCom launched vManager 6.0, 6.1, and several minor enhancements; made some major upgrades to vMobile, our mobility lifecycle management solution; and launched vConnect for conferencing and collaboration lifecycle management.

About vCom Solutions
vCom Solutions revolutionizes the way enterprises manage their entire communications lifecycle. vCom customers gain control over inventory, expenses and carrier relationships, achieving better business intelligence that drives profitability. vCom’s communications lifecycle management solution, vSuite, is an integrated offering for managing fixed, mobile and collaboration technologies, leveraging on-demand cloud-based telecom management software tools, complemented by a full portfolio of professional services.

Media Contact
Carina Hayek
chayek@vcomsolutions.com
925-415-2121

Meet our management team

Audrey Bio image

Prior to joining vCom, Audrey was the Chief Marketing Officer of Energy Recovery Inc (NASDAQ: ERII) from 2012-2015 and its VP of Marketing, joining the company as a small start-up organization in 2005. During her tenure, she led the global marketing strategies, built a disruptive global brand by growing revenue 5-fold from $10M to $50M, increased market share from 20% to 90% and completed an IPO. Audrey positioned the company for further growth by uncovering new applications – taking the company from $50M to $5B worth of addressable markets. She has championed product development in cross-functional teams with R&D, engineering and production to successfully launch new products globally.

As a result of building a strong brand, communications and culture, her work received 4 global industry awards in single year by Institute of Engineering and Innovation (IET). She was also recognized as an Innovation Finalist of the Year. Audrey served as a Board member of a non-profit, developed and promoted STEM programs and led philanthropic efforts for low-income families. She holds an MBA from Pepperdine University and a bachelor’s degree in Social Sciences from Michigan State University.

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vCom%20Hosts%20Customers%20at%208th%20Annual%20Customer%20Summit