vCom Solutions Celebrates 100% Satisfaction for vManager and 6th Year of +94% Customer Satisfaction

February 25, 2014


SAN RAMON, CALIFORNIA

Excellent customer service and a premier software solution factored into customers’ high satisfaction levels with vCom’s Telecom Management as a Service (TMaaS) solution. For the sixth consecutive year of conducting the survey, vCom scored over 90% overall customer satisfaction. vManager, their proprietary cloud-based software solution, achieved 100% customer satisfaction; and the account team rated 98% satisfaction based on responsiveness, knowledge, and contact frequency.

Key Findings

  • Professional services satisfaction rated 98% among respondents
  • 98% of respondents felt their account teams were responsive and knowledgeable
  • Top professional services needs identified were service and sourcing and procurement
  • vManager software achieved 100% customer satisfaction among vCom’s client base
  • The top three reasons for accessing the software were

  • Review telecom inventory
  • Review dashboard highlighting account activity, spend optimization, and services
  • Access invoices and accounts payable reports
  • 73% of respondents identified managing, controlling, and reducing telecom spend as their primary telecom management concern
  • “While savings continue to be a driver for customers making the decision to seek out a telecom management solution, we’re finding that professional services and access to data via our vManager software is what keeps our customers satisfied and engaged,” said Jenifer Frey, Vice President of Customer Experience at vCom Solutions. “We’ve focused a lot of resources on building the best technology, implementing the best processes, all supported by our dedicated, experienced team of telecom experts, and the results are evidenced by our survey.”

    vCom remains dedicated to providing the best possible solution and experience for their customers, continuously soliciting feedback, making enhancements to vManager, and recently launching vManager Mobile 2.0 for iOS and Android devices.

    About vCom Solutions
    vCom Solutions revolutionizes the way enterprises manage their entire communications lifecycle. vCom customers gain control over inventory, expenses and carrier relationships, achieving better business intelligence that drives profitability. vCom’s communications lifecycle management solution, vSuite, is an integrated offering for managing fixed, mobile and collaboration technologies, leveraging on-demand cloud-based telecom management software tools, complemented by a full portfolio of professional services.

    Media Contact
    Carina Hayek
    chayek@vcomsolutions.com
    925-415-2121

    Meet our management team

    Audrey Bio image

    Prior to joining vCom, Audrey was the Chief Marketing Officer of Energy Recovery Inc (NASDAQ: ERII) from 2012-2015 and its VP of Marketing, joining the company as a small start-up organization in 2005. During her tenure, she led the global marketing strategies, built a disruptive global brand by growing revenue 5-fold from $10M to $50M, increased market share from 20% to 90% and completed an IPO. Audrey positioned the company for further growth by uncovering new applications – taking the company from $50M to $5B worth of addressable markets. She has championed product development in cross-functional teams with R&D, engineering and production to successfully launch new products globally.

    As a result of building a strong brand, communications and culture, her work received 4 global industry awards in single year by Institute of Engineering and Innovation (IET). She was also recognized as an Innovation Finalist of the Year. Audrey served as a Board member of a non-profit, developed and promoted STEM programs and led philanthropic efforts for low-income families. She holds an MBA from Pepperdine University and a bachelor’s degree in Social Sciences from Michigan State University.

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