vCom Solutions, the leader in Communications Lifecycle Management, announced today the release of vManager 6.2, its proprietary cloud-based software for communications lifecycle management. The new release features several key enhancements designed to improve user experience and deliver increased control and visibility into an organization’s communications environment. With a 96% customer satisfaction rating in a recent national customer survey, and a 6-year history of over 90% in customer satisfaction, vManager continues to provide customers with unparalleled visibility and control of their communications spend and inventory. vManager is available across multiple browsers, anywhere, any time, and as an application on iOS and Android platforms. Combined with vCom’s professional services and as an important element of vSuite, vCom’s comprehensive communication lifecycle management portfolio, vManager enables customers to streamline operations, and dramatically reduce the total cost of communications.
vCom University is a new feature added to vManager, providing easy access to vCom’s knowledge base and resource center. Within the module, customers will have easy access to video tutorials, training documents, process flowcharts, and a wealth of other resources to help them better manage their communications environments and ensure maximum return on their telecom investment.
“Enabling our customers to take total control of their telecom environments through education has been a major initiative for vCom in 2015. We realized that along with providing improved visibility and control, we needed to provide increased training to help our customers really maximize the impact of a telecom lifecycle management solution,” said Sameer Hilal, Chief Operating Officer.
Additional module enhancements of the release include
- vAnalyzer features improved performance, navigation, and user interface; users now have the ability to drill down to and download more granular data
- Service Order workflow approvals have been implemented and allows for multiple approvers
- Security allows administrators to better control or limit user visibility into sensitive data
- Ad-Hoc Reporting now allows for additional columns of data to be displayed and for improved report scheduling
“Constant improvements to vManager are a critical part of how we continuously meet and exceed customer expectations,” reports Jenifer Frey, Vice President of Customer Experience. “In addition to gathering feedback through our surveys and our annual Customer Summit, our CARE team is always collecting feedback on our customers’ experience with vManager to ensure we address all of their communications management needs.”