5th Annual Customer Advisory Council September, 2012
vCom Solutions announces its 5th annual Customer Advisory Council on September 20, in San Ramon, California. The Customer Advisory Council brings together a cross section of experts in the telecom and IT management community for peer-to-peer idea exchange as well as input into vCom’s future offerings. This year’s event includes 25 telecom and IT experts from across the United States, representing vCom clients such as Biogen, SolarWorld, Duane Morris, and Sierra Pacific Industries.
The benefit is twofold. Participants gain new ideas to improve their businesses and vCom gains valuable input on improving its vManager cloud-based telecom management platform and its professional services offerings. “The Customer Advisory Council serves as an excellent opportunity for decision-makers from a variety of industries — including healthcare, legal services, manufacturing and financial services — to exchange ideas and share with vCom executives how telecom management can support their growth initiatives,” says Jenifer Frey, Vice President of Customer Experience for vCom.
The Customer Advisory Council is part of vCom’s continuous improvement efforts, which also include an annual customer survey. In January, vCom announced the results of its most recent annual Customer Satisfaction Survey, where it scored 95% in overall customer satisfaction, marking the fifth year in a row of 95% or higher ratings. Inputs from both of these feedback mechanismsare used to guide product enhancements, employee training, and improved service offerings. “We work diligently to build the best telecom management platform for multi-site companies. We hire, train and empower the best professionals in telecom to support our customers,” said Sameer Hilal, vCom’s Chief Operating Officer.
About vCom Solutions
vCom Solutions revolutionizes the way enterprises manage their entire telecom lifecycle. vCom customers gain control over inventory, expenses and carrier relationships, achieving better business intelligence that drives profitability. vCom’s Telecom Management as a Service (TMaaS) solution includes a suite of cloud-based telecom management software tools, complemented by a full portfolio of professional services. For more information, visit www.vcomsolutions.com.