All Time High Customer Satisfaction at 99% for vCom

February 1, 2017

10th Consecutive Year with High Marks for Software and Professional Services Firm

San Ramon, CA – vCom Solutions, the leader in technology management as a service (TMaaS) announces a record-breaking 99% customer satisfaction rating. This is the first time the company hit a near perfect score, and the 10th year in a row that customers rated the company’s technology lifecycle platform and managed services offerings as meeting or exceeding their needs.

vCom has made significant investments over the past year to align its business model with a customer-centric approach. The company designed the business around four major categories of technology spend that match the market’s needs. The categories include Wireline for network communications; Mobility for wireless solutions including IoT; Cloud for internet-based IT infrastructure; and Collaboration for web, video and unified communications. vCom doubled down on its business by building in-house subject matter expertise dedicated to listening, educating and training on the areas of IT that matter to today’s business leaders.

The company has a long history of attending to its customers with user group advisory summits, certification and onboarding training programs; vCom takes feedback and translates it back to improvements in its products and services. From the account and customer care teams to technical support and quote desk, the company partners with its customers to positively impact the organization by improving processes and increasing the quality of its professional services. “We have the brightest and best clients who have been fully engaged throughout the years. They have helped make us a better company. Without their loyalty and the tireless dedication of our employees, we would never reach these heights,” stated CEO Gary Storm.

“The vManager platform helps me more effectively manage my company’s technology environment
– a score of 99%” – vCom Customer

Meet our management team

Audrey Bio image

Prior to joining vCom, Audrey was the Chief Marketing Officer of Energy Recovery Inc (NASDAQ: ERII) from 2012-2015 and its VP of Marketing, joining the company as a small start-up organization in 2005. During her tenure, she led the global marketing strategies, built a disruptive global brand by growing revenue 5-fold from $10M to $50M, increased market share from 20% to 90% and completed an IPO. Audrey positioned the company for further growth by uncovering new applications – taking the company from $50M to $5B worth of addressable markets. She has championed product development in cross-functional teams with R&D, engineering and production to successfully launch new products globally.

As a result of building a strong brand, communications and culture, her work received 4 global industry awards in single year by Institute of Engineering and Innovation (IET). She was also recognized as an Innovation Finalist of the Year. Audrey served as a Board member of a non-profit, developed and promoted STEM programs and led philanthropic efforts for low-income families. She holds an MBA from Pepperdine University and a bachelor’s degree in Social Sciences from Michigan State University.