vCom Success Story


GardaWorld protects their customers' cash; we protect theirs


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GardaWorld provides comprehensive cash management solutions for banking and retail businesses. Their Cash Services platform, successfully established in Quebec, Ontario and across the United States, has the most expansive footprint in North America. Their 10,000 cash services employees process over $5 billion in currency from 200+ secure transaction centers. GardaWorld’s innovative technology and expertise in logistics assist their clients to securely and efficiently move and manage cash and other valuables so they can enjoy greater productivity and profitability.

“vCom led to a successful transition without disruption to our business—on time and on budget.”

Michael McSpadden, Vice President of IT Infrastructure


GardaWorld’s Cash Services platform requires 100% uptime for its voice and data networks to ensure the safety of its employees, protection of clients’ valuables and timely processing of client transactions. With a national footprint, GardaWorld requires strict security and uptime. Prior to vCom, GardaWorld managed multiple telecom/data carriers, multiple technologies and hundreds of monthly invoices. With significant M&A and organic growth, timely installation and the ongoing support of an expanding network were critical to ensure uninterrupted operation of its business. GardaWorld needed a partner with the expertise to design a fault-tolerant architecture, vet and source “right fit” data and telecom carriers and the tools to effectively manage its wireline, mobile and collaboration spend, and streamline its processes.


Hundreds of monthly invoices

200+ locations with frequent critical changes

Complex cost allocation scheme


Migrated technology under management

Sourced and installed best-of-breed network services

Consolidated billing and automated cost allocation


A single platform for wireline, mobile & collaboration management

Customized GL coding / AP posting integrated with ERP system

Substantial savings while improving performance

By the Numbers



Locations in North America

$5 Billion

Cash Processed Each Month


Dedicated Professionals


Daily Pickups



GardaWorld migrated all of its services to vCom, a single managedservice provider that understood GardaWorld’s stringent requirements and negotiated with various carriers to meet GardaWorld’s needs. All services and inventory were consolidated under vCom’s purview, to be managed through its cloud-based management platform, vManager. All sourcing, order management, trouble escalation, service changes and inventory were handled by vCom’s professional services team. vCom worked closely with GardaWorld’s IT team to customize reporting and enhanced the functionality of the vManager software to better meet GardaWorld’s unique business needs.


To ensure fault tolerance and uptime, vCom worked closely with GardaWorld’s IT Team to identify requirements, source various carrier options, and manage deployment. GardaWorld achieved a robust voice and data network to meet its 100% uptime objective while significantly reducing its expense. Further GardaWorld received a single bill for all of its many disparate wireline and collaboration services. Mobile invoices were standardized and automatically GL-coded monthly. The custom-designed GL coding and AP posting integrated directly with GardaWorld’s J.D. Edwards ERP system to meet its complex cost allocation scheme and eliminate manual labor. As a result of this automation, they were able to reallocate one FTE who had previously been devoted to invoice processing. In addition to efficiency, GardaWorld also gained complete visibility and control over technology spend across its entire portfolio of services and locations, which would have been impossible to attain with hundreds of monthly paper invoices. Finally, GardaWorld now had a single point of contact for all its technology needs.

“If it were not for vCom’s structure and approach, GardaWorld would not be able to maintain services and analyze billing as efficiently, and would not be able to support the company’s branches and employees as swiftly .”

Kristen Salmon, Telecommunications Administrator


About vCom


We’re revolutionizing how technology expenses are managed. We’ve been leading this quiet revolution for 15 years, delivering the products, platform, and people to manage our customers’ business technology and deliver visibility, control, and cost savings.

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Meet our management team

Audrey Bio image

Prior to joining vCom, Audrey was the Chief Marketing Officer of Energy Recovery Inc (NASDAQ: ERII) from 2012-2015 and its VP of Marketing, joining the company as a small start-up organization in 2005. During her tenure, she led the global marketing strategies, built a disruptive global brand by growing revenue 5-fold from $10M to $50M, increased market share from 20% to 90% and completed an IPO. Audrey positioned the company for further growth by uncovering new applications – taking the company from $50M to $5B worth of addressable markets. She has championed product development in cross-functional teams with R&D, engineering and production to successfully launch new products globally.

As a result of building a strong brand, communications and culture, her work received 4 global industry awards in single year by Institute of Engineering and Innovation (IET). She was also recognized as an Innovation Finalist of the Year. Audrey served as a Board member of a non-profit, developed and promoted STEM programs and led philanthropic efforts for low-income families. She holds an MBA from Pepperdine University and a bachelor’s degree in Social Sciences from Michigan State University.