vCom Success Story

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Background

Stanford Hospital & Clinics (SHC) is known worldwide for advanced patient care provided by its physicians and staff, particularly for the treatment of complex disorders in areas such as cardiac care, cancer treatment, neurosciences, surgery, and organ transplants. SHC is consistently ranked among the top institutions in the U.S. News & World Report annual list of “America’s Best Hospitals.” “Our IT group is charged with leveraging technology to benefit patients, ensuring the best practices in the industry, and deploying the most sound and cost-effective infrastructure,” says Carolyn Byerly, SHC’s Chief Information Officer, describing her team’s mission.

“Our vision is to leverage technology to improve the quality of care for our patients, and we are extremely selective in the partners we choose to help us execute that vision. vCom Solutions meets those high standards.”

Carolyn Byerly, Chief Information Officer

Challenge

Stanford Hospital & Clinics’ IT department provides support and connectivity to approximately fifty clinics in the San Francisco Bay Area; supporting their access to the public switched telephone network; electronic health record systems; and other clinical applications from the hospital. Prior to vCom, SHC IT managed all carrier relationships directly – ordering, implementing, and providing service and support. Costs, billing and contract validation were hard to control; while reconciliation of rates and inventory was almost impossible. When clinics moved or technology changed, it stressed the system further to determine and track what inventory was needed, and what inventory to disconnect. With more than fifty monthly invoices, it was difficult to allocate costs to the various business units. Consequently, those business unit leaders had trouble controlling their budgets because they couldn’t see the details on the costs they were allocated.

In addition to managing existing infrastructure, the IT team also had a couple of major projects on the horizon. First, they wanted to take on a new state-of-the-art telemedicine project to interconnect multiple clinics to the hospital and to one another. They lacked the internal resources to evaluate multiple network solutions to see which would provide the best technology to deliver optimal bandwidth for the initiative. Second, SHC needed to build a new advanced network infrastructure, with full carrier fault-tolerance, as part of migrating all its applications and data warehouses to three new geographically diverse data centers.

Challenge

Manage multiple carrier networks

Track inventory and validate rates

50+ invoices per month

Limited resources for major network infrastructure projects

 

Solution

Consolidate management of voice and data services under vCom

Source and implement high-speed data services to support telemedicine initiative

Design, source and implement fully redundant network architecture

Benefits

An extended IT team consisting of vCom’s experts

A single invoice for all telecom expenses

Cost and time savings due to the visibility and automation provided by vManager software

“vCom was instrumental in supporting our network implementation. They drove
the carriers to meet their timelines and requirements with their expertise, dedication
and exceptional project management skills.”

Dan Bruckner, Director of IT Operations

Transformation

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vCom’s initial project for SHC was to take over the management of the voice and data services that connected all of the clinics. This consolidated not only the billing, but also the complete management of multiple carriers across the technologies employed at each site. It also allowed SHC to automatically allocate costs to the business unit leaders so they could better understand and control costs.

The next project vCom completed was to manage the implementation of a high speed data network to support the telemedicine project. Finally, vCom worked with SHC IT to architect, source, and manage the implementation of the entire network infrastructure underlying more than 100 clinical applications. vCom’s engineering and design team formulated a fully-redundant and fault tolerant solution. Its professional services team managed the carrier implementation and migration with minimal disruption to SHC. “vCom collaborated with our IT consultants and the SHC internal team to lay out and execute the plan for a multi-site data center migration, bridging the gap between the data center company and the ISP, negotiating build schedules, and ensuring services were delivered correctly,” said Elizabeth Williams, Technology Delivery Manager. “I can’t imagine managing multiple telecom carriers through a complex implementation, and making all of the pieces of the project come together without vCom.”

Results

The vCom team is now an extension of SHC’s IT team, providing specialized expertise in the latest technologies to meet Stanford’s future business requirements, while pushing the carriers to make solution enhancements on SHC’s behalf. The new network architecture supports 100% uptime and SHC’s stringent requirements for latency and redundancy. vCom’s vManager software consolidates all of SHC’s telecom
expenses into a single invoice, and provides full visibility into inventory and services. In addition to all the efficiency that SHC has gained, and the associated soft-savings, this newfound visibility has resulted in $33,000 in annual savings from disconnecting unused lines alone. Automated GL coding and AP posting saves time and empowers business unit leaders to understand and control their spending.


“vCom has a fantastic account team, project managers, engineers and support structure. And the  vManager tool is fantastic for providing usage and inventory trends for my management and other departments.”

Mike Henderson, Unified Communications Manager

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About vCom

 

We’re revolutionizing how technology expenses are managed. We’ve been leading this quiet revolution for 15 years, delivering the products, platform, and people to manage our customers’ business technology and deliver visibility, control, and cost savings.

Learn more about what you can do with vManager

 

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Meet our management team

Audrey Bio image

Prior to joining vCom, Audrey was the Chief Marketing Officer of Energy Recovery Inc (NASDAQ: ERII) from 2012-2015 and its VP of Marketing, joining the company as a small start-up organization in 2005. During her tenure, she led the global marketing strategies, built a disruptive global brand by growing revenue 5-fold from $10M to $50M, increased market share from 20% to 90% and completed an IPO. Audrey positioned the company for further growth by uncovering new applications – taking the company from $50M to $5B worth of addressable markets. She has championed product development in cross-functional teams with R&D, engineering and production to successfully launch new products globally.

As a result of building a strong brand, communications and culture, her work received 4 global industry awards in single year by Institute of Engineering and Innovation (IET). She was also recognized as an Innovation Finalist of the Year. Audrey served as a Board member of a non-profit, developed and promoted STEM programs and led philanthropic efforts for low-income families. She holds an MBA from Pepperdine University and a bachelor’s degree in Social Sciences from Michigan State University.

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