vManager 10 Hardware Inventory Webinar

December 19, 2017

Spending too much time tracking hardware inventory? Learn how to get detailed visibility into the full IT lifecycle on who is using what and where. vManager Training Series | vManager Hardware Inventory Tool | 1 Hour Join our series of vManager Training Webinars to receive in-depth instruction on our award-winning software, and gain a greater…

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Latest vManager Mobile App Provides Enterprise-Wide Visibility for IT Leaders On the Go

November 28, 2017

Open IT tickets, search inventory, approve and sign contracts and more with the one-of-a-kind mobile app for IT Lifecycle management vCom Solutions, the leader in IT Lifecycle Management (ITLM) announces the release of its latest mobile app—vManager for iOS and Android. The enhanced mobile app helps IT, finance and operations leaders increase efficiency and save…

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8th Hidden Gem: vCom Solutions–One Expense Solution Gartner Missed

November 13, 2017

  Research firm, Amalgam Insights, specializing in technology consumption management covers IT expense management firms like vCom Solutions as it drives its research-based analysis of a fragmented telecom expense industry. Hyoun Park, a seasoned analyst with deep industry knowledge highlights solutions for IT leaders with his findings in the report:” 8 Hidden Gems for Telecom…

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vCom’s Latest Software Set to Revolutionize IT Lifecycle Management

October 24, 2017

Company Celebrates 10th Anniversary of Software with Launch of vManager 10, Featuring Live IT Shopping, Real-time Bandwidth Utilization, and More vCom Solutions, the leader in IT Lifecycle Management (ITLM), announces the launch of its most enhanced software to date – vManager 10. The leading ITLM software and services platform, vManager 10, has an improved, more…

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vCom Customers Receive Top Honors for their Valuable Contributions in 2017

October 16, 2017

Digital Leaders from Healthcare and Financial Services to Legal and Manufacturing Awarded for Transformational Approach to IT Lifecycle Management vCom Solutions, the leader in IT Lifecycle Management (ITLM), announced its annual customer award winners. Top honors were given to companies who have recognized the value of IT lifecycle management software and managed services, and its…

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vCom Hosts 10th Annual Customer Summit Event Focusing on Driving Value

October 3, 2017

vCom Solutions, the leader in IT lifecycle Management, is pleased to announce its 10th Annual Customer Summit event. The 2017 experience is focused on driving value for customers.  Lauded as the most important for the company, the event will bring together an exclusive list of VIP clients acting as vCom’s customer advisory council. The three-day…

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Taking Back Control Over IT Spend with Actionable BI

September 13, 2017

IT Lifecycle Management 9-Point Series: Blog #9 ANALYTICS/BI Gaining Visibility and Optimization with Analytics and the Right Management tools Attaining Analytics and Business Intelligence (BI) is a near-impossible task when it comes to managing IT spend – unless you’ve got the right management platform in place. A distributed enterprise must leverage multiple providers across multiple…

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vCom’s Disaster Response: Join Us in Hurricane Harvey Relief

September 7, 2017

A tropical cyclone that hit the state of Texas has caused massive destruction. Hurricane Harvey made landfall around 9:45pm on Friday Aug 25th as Category 4 hurricane with winds of 130 miles per hour, making it the strongest hurricane to hit the U.S. in more than a decade. Harvey brought devastating amounts of rain to…

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You Can’t Manage What You Can’t See, Welcome to Accounting Made Easy

September 5, 2017

IT Lifecycle Management 9-Point Series: Blog #8 ACCOUNTING Here’s a scenario that plays out in most enterprises once a year. It’s the annual budgeting cycle. Your CFO invites you, the CIO, to a couple of budget meetings to discuss last year’s IT expenditures and forecast next year’s IT budget. Accounting sends you a report from the…

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4 Key Components to Getting Invoice Management Right

August 29, 2017

IT Lifecycle Management 9-Point Series: Blog #7 Invoice Management Managing IT spend in the enterprise can be a Herculean task with the rise of so many disparate services across the IT organization, from Voice & Data to Mobile & Collaboration. In many companies, this task is further complicated by the fact that different departments are…

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vCom Makes Waves at ILTACON 2017

August 25, 2017

vCom Makes Waves at ILTACON 2017: From Mandalay Bay Beach Networking to Selfies with Spock! It was another successful ILTACON for vCom Solutions. This year’s four-day educational conference with record-breaking attendance for legal IT professionals kicked off with a Sunday night networking event, “At the Beach,” held at the world-famous, 11-acre Mandalay Bay Beach. We…

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The Secret to a Successful IT Support Model

August 22, 2017

IT Lifecycle Management 9-Point Series: Blog #6 Service & Support It’s 3:00 am on Monday morning. You’re drifting in and out of dream state as you reach for your phone on your nightstand (should have left it in the other room), to hear the voice of your network engineering manager on the other line. There’s…

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Order/Project Management: Applying The Right Strategies

August 9, 2017

IT Lifecycle Management 9-Point Series: Blog #4 Order/Project Management In order for an IT organization to effectively manage its IT assets and associated spend, it must leverage the right tools and expert resources. Once a technology solution has been designed, the vendors evaluated, the finalist selected and the contract negotiated, the deployment part of the cycle…

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The Evolution of Cloud Connectivity Solutions

August 3, 2017

by Sameer Hilal Evaluating a cloud infrastructure strategy is atop any CIO’s list. One of the sessions that stood out at ILTA’s 2016 ILTACON conference was about cloud strategies. That session and other evidence indicate most firms either have an existing cloud strategy or are starting to build one. Where is your firm in the…

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Contract Management: How Visibility and a Cloud Platform Can Impact Your Business

August 2, 2017

IT Lifecycle Management 9-Point Series: Blog #3 Contract Management A customer of mine recently recalled asking one of their carriers for the contracts related to services at a particular location. The carrier asked for a list of the customer’s billing telephone numbers and account numbers associated with that location, from which he would see what…

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7 key considerations for sourcing your next IT project

July 26, 2017

IT Lifecycle Management 9-Point Series: Blog #2 Sourcing We’ve all had problems with stability and scale … and costs. The vision is in place, and the current state is understood. The “simple” next stage should be: “Let’s source the next step.” It should be this simple, but it never seems to work that way. The…

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Enterprise IT: How to Avoid the “Bump in the Night”

July 19, 2017

IT Lifecycle Management 9-Point Series: Blog #1 Solution Design Every IT team’s worst recurring nightmare is of that dreaded, cold-sweat inducing, 3:00 a.m. wake-up call stemming from management’s increasingly insistent dictate: “Do More with Less!” The quest for an ever-improving, simple user experience seduces management into believing that every great technology experience happens magically. But…

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Total IT Lifecycle Management 9 Point Series

July 12, 2017

IT Lifecycle Management 9-Point Series Overview Today’s IT leaders are much more than quant jocks or techie geeks – they are business leaders who are taking organizations to new levels of cost savings, productivity and transparency without jeopardizing quality, security or privacy. Join us in our journey over the next nine weeks to hear about…

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vCom Releases Software Enhancements

June 8, 2017

Cloud-based, vManager 7.1 includes a sweeping array of features aimed at improving IT lifecycle management vCom Solutions, the leader in IT Lifecycle Management as a Service announces the latest release of its award-winning cloud-based software, vManager 7.1. The release provides enhanced functionality from planning and procurement to operations and financial management. The new features are…

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vCom Expands Software Adoption Team to Deepen Customer Enablement

June 1, 2017

Company increases investment in customer success with focused commitment to empowering users vCom Solutions, the leader in technology management as a service (TMaaS) announces the expansion of its investment in a Software Adoption Team (SAT) focused on customer success. SAT’s role will provide one-on-one support, resources and group training on how to use the full…

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SD-WAN drives performance up and costs down

May 25, 2017

IDC forecasted the SD-WAN space to reach $6 billion in technology and service sales by 2020, with a compound annual growth rate of more than 90% over the next five years. Running a corporate network with WAN technology once required exhaustive engineering intervention and yielded limited bandwidth capabilities. Today there is a growing industry trend…

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Discover the Path to TEM Success

April 27, 2017

In our last post, 4 Key Differences Between Mid-Market IT Expense Management Vendors, we shared the key differences between IT expense vendors identified in Mid-Market TEM Vendor Landscape, a recent report by Blue Hill Research, an independent research and advisory firm focusing on the enterprise technology marketplace. In this third and final post of the…

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The 4 Key Differences Between IT Expense Management Vendors

April 5, 2017

In our last post, Top 3 Things to Know About Mid-Market IT Expense Management we covered essential information you need to know before taking the plunge into Technology Expense Management (TEM). In this second post of our series discussing a recent report by Blue Hill Research: Mid-Market TEM Vendor Landscape, we’ll share the key differences…

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Top 3 Things to Know About Mid-Market IT Expense Management

March 22, 2017

A multitude of specialist vendors exist to manage and optimize technology spend for mid-market enterprises. Blue Hill Research, an independent research and advisory firm focusing on the enterprise technology marketplace, released a report that discusses key trends in mid-market Technology Expense Management (TEM). Titled, Mid-Market TEM Vendor Landscape, it contains useful information for those mid-sized enterprises looking…

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5 Lessons I’ve Learned Over 15+ Years in Business

March 2, 2017

Last week, we hosted the entire vCom team for our annual Employee Summit. Second to our Customer Summit (which we host in the fall), this is one of my favorite events of the year. It always allows me to reflect on everything that a team can accomplish together, and helps frame the vision for the…

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vCom Launches New Customer Engagement Model

February 7, 2017

Customer-centric Approach Aimed to Help IT Leaders Achieve Their Business Goals Efficiently and Simply San Ramon, CA – vCom Solutions, the leader in technology management as a service (TMaaS) announces the launch of a new customer engagement model aimed at making it seamless to do business with the company. The model provides a single point…

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The Evolution of the WAN

October 20, 2016

As the needs of the organization evolve, shouldn’t the CIO stack expand to seize new and innovative opportunities for growth? In this first of a multi-part series of “Evolution” posts, I reflect on how the network has needed to evolve in order to meet the needs of the business. The Wide Area Network (WAN) has…

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vCom: Excellence in Everything We Do

September 6, 2016

Excellence in Everything We Do It is always with pleasure to announce good news! We are thrilled to receive the Best In Class Award for a website in the Telecommunications category from the Interactive Media Council  which recognizes and rewards companies who have the highest standards of excellence in website design and development. When we…

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4 Pitfalls for Wireless Technology Executives and Managers

August 23, 2016

Whether you hold the title of IT Manager, Telecom Manager, IT Director, or even CIO, you’re tasked with managing all or some of the organization’s technology environment. The responsibility and accountability of the success or failure of the wireless technology platform lies in your hands. Too often, Executives and Managers make decisions that result in…

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Collaboration in a Time of Change

July 9, 2016

  Many times change happens more slowly than predicted in the short run, but faster than predicted in the long run. Business communication has followed this paradigm. The hosted PBX market was predicted to be a multi-billion dollar market in 2005 by many of the leading analysts. The relatively small and scattered early providers bet…

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The Value of Visibility

June 22, 2016

Controlling mobile costs has been an age old quest. Business models have been developed around better carrier account optimizations. Companies have spent millions building software that will offer detailed analysis of carrier bills and provide change recommendations. However, the industry has changed and I contend that this reactive approach to managing and controlling mobile spend…

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Leading a Revolution Apple and Tesla Style

June 16, 2016

  People in business throw the word “revolution” around haphazardly as a marketing term. It’s easy to say “This product is revolutionary” or “our service is revolutionary,” as part of a marketing campaign. In order for innovation to be truly revolutionary, it must bring about comprehensive change to the way people do something, and a…

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Making Technology Analytics a Competitive Advantage

June 8, 2016

  Telecom and related technology expenses are typically the fourth highest expense for enterprises.  With an increasingly mobile workforce, needing costly collaboration tools, the prospect of these costs coming down anytime soon is unlikely. However, the truth is that the complexity of managing these expenses is a daunting task and most enterprises do a poor…

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vCom Carrier Update

May 27, 2016

Our team at vCom is constantly meeting with carriers to improve upon the implementation and support processes for our customers. Over the course of the past two months, I had the opportunity to attend a variety of carrier partner conferences and meetings that have focused on new solutions, products and improved relationships.  vCom’s role as…

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vCom Hosts Roadshow Leading to ILTACON 2016

May 20, 2016

  During the week of August 28th, our team will be traveling to National Harbor, Maryland to participate in our 9th year as an attendee at ILTACON. ILTACON is an annual four-day educational conference for the International Legal Technology Association. It provides an opportunity for law firms and legal departments alike, to meet and interact…

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Happy 10 Year Anniversary: Notes from the TEMIA Conference

April 11, 2016

  This March 22 and 23, it was my pleasure to attend the 2016 Technology Expense Management Industry Association (TEMIA) conference in Orlando, Florida. As a proud member of TEMIA, vCom shares the association’s goal of improving solutions and sharing information within all the fields of Technology Expense Management. So it was great for me…

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vCom Employee Summit 2016: Engaging with our Customers, and Each Other

March 25, 2016

  On February 25th, vCom held our annual employee summit. New faces, seasoned teammates, and some soon-to-be teammates all joined us. We talked through our successes from 2015 and our ambitious plans for this year, focusing on three key initiatives: 1. Telling Our Story We’ve got a new website and a refreshed brand for 2016.…

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A Tradition of Gifting

January 6, 2016

For our eighth annual toy drive, benefiting the U.S. Marine Corps Reserve Toys for Tots Program, vCom stepped up its gifting game by inviting vCom kids to help purchase toys for donation. Toys for Tots collects new, unwrapped toys from October through December each year and distributes them to less fortunate children in order to…

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Happy 2016!

January 1, 2016

  It’s been a great year at vCom, welcoming new team members, expanding our solution offerings, and adding new customers. We’re excited for many things in 2016, which marks our 15th anniversary. Although we’ll be celebrating all year, the highlight will be our annual Customer Summit held September 14 – 16 in San Francisco. To all…

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vCom Provides Meals for the Hungry

December 29, 2015

Each year vCom supports the Food Bank of Contra Costa and Solano by donating food and funds and by volunteering at the food bank. We’re proud of our impact this year, which was also featured in a campaign run by the Food Bank. We raised $2,400, a 21% increase over last year’s donations; collected 101…

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vCom’s Recent Negotiations Reduce Your Spend

December 10, 2015

vCom is constantly looking for ways to help our customers not only more effectively manage their entire telecom environment, but to save money. We do this through soliciting feedback to improve vManager, to providing additional training and resources to our team, and building better relationships with the carriers we manage on behalf of our customers.…

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Customer Summit 2015 in Review

November 20, 2015

vCom’s 8th Annual Customer Summit, held in San Francisco this past October, was a huge success. We welcomed more than 30 customers representing over 20 companies, which included a mix of long-time and days-old customers. It was an enlightening, educational experience for all who attended. Customers and employees alike got competitive at our opening event…

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Building Relationships at COMPTEL PLUS 2015

November 18, 2015

In October, vCom attended COMPTEL PLUS 2015 in San Francisco, California. Karen Weller, Sameer Hilal, Heather Faison, Bob Barnes, Jason Sicat, and Jeff Hillin participated in this telecommunications industry event to learn about the latest innovations and trends and to meet with our carrier partners as we continue to develop our relationships. Scheduling meetings with…

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ILTACON 2015 – Building on our strengths to empower our future

September 3, 2015

It’s been an amazing week at ILTACON 2015 in Las Vegas. We’re surrounded by people who live and breathe technology: both from the perspective of technology professionals working in law firms and within legal departments and from the perspective of being a technology solution provider here to help people discover new technologies and figure out…

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Vandalism of AT&T Cables Impacts Customers

June 22, 2015

If you’ve experienced a fiber outage and live or work in the San Francisco Bay Area, there’s a chance that it’s due to vandalism. Vandals have been severing AT&T’s fiber-optic cable in the San Francisco Bay Area, knocking out service to customers being serviced by those lines. Alexander Carey, AT&T spokesman, did not confirm the…

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vCom Continues to Revolutionize Communications Management

June 3, 2015

It’s been our goal from the beginning: to revolutionize how communications are managed. We’ve been successfully doing this for our clients for almost 15 years, measuring our success through our annual survey, through the duration of our relationship with our clients, and through our continued growth as a result of their referrals. During that time,…

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#MobileMonday – Inventory Management

April 13, 2015

Strategy Analytics predicts that by 2020, the number of internet-connected devices will reach 33 billion, and the number of connections per person will hit 4.3. Although this may seem like a lot, it really isn’t. Connected devices don’t just mean smart phones, which, along with PCs and tablets barely make up one third of all…

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#MobileMonday – Learn the Lingo

March 30, 2015

In previous #MobileMonday posts, we’ve explored the stakeholders critical to the success of a mobile strategy in your organization. The next step is understanding the terminology. With increasing demands for flexibility there are an increasing number of solutions available, adding to the confusing list of acronyms. Bring Your Own Device (BYOD) – any device –…

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#MobileMonday – Know Your Stakeholders V: The C-Level / Executive Suite

March 23, 2015

The final part of the stakeholder pyramid is the C-Level / Executive Suite. This group, which can include board members, is primarily interested in high level benefits and risks and has a vested interest in ensuring that any policies implemented support company goals for growth and success. They are also key sponsors and approvers of…

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#MobileMonday – Know Your Stakeholders IV: The Business Groups

March 16, 2015

Business Groups are the teams including IT, Procurement, HR, Legal, and Finance that have corporate-wide responsibilities and input for mobile devices. IT’s concerns include providing device and software support, ensuring network and data security, and enforcing corporate policies. They must balance the needs of their constituents with their bandwidth and resource limitations. The larger the…

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#MobileMonday – Know Your Stakeholders Part III: Departments

March 9, 2015

Just as End Users have needs, so do the departments they work in. For example, a sales team typically has need of multiple mobile devices, including mobile phones, laptops, tablets, and hubspots. Appropriate data and minute allocation is critical, and for global teams, roaming must be taken into account. Managers of the teams are responsible…

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Fun and Games for a Good Cause: JA Bowl-A-Thon

March 7, 2015

It’s that time of year again, and vCom participated in the annual East Bay Junior Achievement Financial Success Bowl-A-Thon held March 5th at Danville Bowl in Danville, CA. JA’s goal is to raise $35,000 in order to provide JA programs to 1300 students. The programs teach students financial literacy, helping empower students to own their…

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#MobileMonday – Know Your Stakeholders Part II: The End Users

March 2, 2015

This is part two of our series “Know Your Stakeholders” in which we explore the various groups within an organization that need to be considered when implementing a mobility strategy. The largest group of stakeholders is the end users. They’re the ones responsible for consumerization of IT – introducing “consumer” technologies to the enterprise. Technologies include…

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Taking a Look Inside: vCom Employee Summit 2015 – Recap

March 1, 2015

A few weeks ago we wrote about our upcoming Employee Summit that we held on February 26. It’s now a little over a week since we held our summit, and we’re still feeling the effects. It was a great success, with over 95% of our team able to attend in person, including three of our…

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Taking a Look Inside: vCom’s Second Annual Employee Summit

February 23, 2015

Last year we transformed our annual company meeting into an Employee Summit. We wanted to focus our attention on our other customers: our employees. Like the Customer Summit, we dedicated time and resources to provide a company update highlighting successes and challenges; to review our solution roadmap; and to share our goals for the coming…

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#MobileMonday – Know Your Stakeholders

February 23, 2015

You’ve got employees, they’ve got mobile devices. According to Sophos, the average person carries 2.9 devices. Strategy Analytics predicts that by 2020, the number of devices per person will jump to 4.3. Whether or not these are company-sanctioned or company-provided devices, this will impact the enterprise. (Personally, I have 2 company-provided connected devices and 3 personal…

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#MobileMonday – Scratched Screen on your new iPhone?

January 12, 2015

We are receiving feedback from our customers that they are seeing more scratches on their iPhone 6 screens than they are accustomed to seeing on previous versions.  Although this doesn’t seem to be as large of an issue as the iPhone 4’s “Antennagate”, it is one worth being aware of as it is preventable. The…

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Imagine racking up 34 years of telecom services in one weekend

January 8, 2015

This happened to an architecture firm in Norcross, Georgia over a weekend in March 2014. Hackers broke into the phone network of Foreman Seeley Fountain Architecture, routing calls to premium-rate phone numbers in Gambia, Somalia, and the Maldives for a bill of $166,000. This equates to 34 years of telecom bills. Telecom toll fraud like…

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Customer Testimonial: Burkhart Dental

December 23, 2014

We recently sat down with Brian Cox, Assistant Director of Information Technology at Burkhart Dental Supply. We discussed their experiences managing their telecom environments before and after engaging vCom Solutions. Administration, payment, and decision making were some of their key challenges. Working with vCom provided them a more holistic view of their telecom environment, allowing…

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Holiday Closures

December 23, 2014

Happy Holidays from the vCom Family! In observance of the holidays, we will be closed Thursday, December 25 and Friday, December 26. In case of emergencies or outages, you may reach our technical support team at 800-804-8266, option 3.

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Making Christmas with Toys for Tots

December 22, 2014

vCom participated in its seventh annual toy drive, the U.S. Marine Corps Reserve Toys for Tots Program. Toys for Tots collects new, unwrapped toys from October through December each year and distributes them to less fortunate children in order to spread the message of hope and help them become responsible, productive, patriotic citizens. It’s a…

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vCom Goes Back to School

December 12, 2014

vCom team members stepped back into the classroom at Live Oak Elementary School in San Ramon, California. Carina Hayek, Josh Kramer, Anna Reynoso, Mike Petrosyan, Ashley Lee, Kevin Villas, Zach Solitto, and Jonathan Cohen and his wife Rachel Cohen took on eight third grade classes teach the students about “Our City.” During the days’ activities,…

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vCom Hunger Games: Everybody Wins!

November 15, 2014

vCom held its annual food drive to support the Food Bank of Contra Costa and Solano. We mixed things up this year and divided the company into District North and District South, introducing a Hunger Games theme to help encourage some friendly competition. With barrels to fill with food and donations to collect, the entire…

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vCom Attends Comptel PLUS Fall 2014

October 8, 2014

Several vCom team members attended Comptel PLUS Fall 2014 in Dallas, Texas this week. One of industry’s largest events, it brings together communications companies, their supplier partners, and vendors for networking and education. The vCom team attending include Sameer Hilal, COO, Karen Weller, VP of Corporate Development, Heather Faison, VP of Carrier Operations, and Bob…

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The escalating cost of toll fraud

August 15, 2014

The estimated cost of toll fraud, or phone hacking, to businesses is $4billion annually; double the cost of credit card fraud. But we rarely hear about it, despite this tremendous burden it places on carriers and enterprises. Maybe it’s not as sexy as credit card fraud, or because it hits companies rather than consumers directly,…

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Customer Testimonial: School of Visual Arts

June 2, 2014

Cosmin Temescu, CIO at the School of Visual Arts (SVA) in New York City, spoke about his challenges managing the school’s telecom environment and how the partnership with vCom Solutions drove results. Cosmin described their telecom environment as messy, paper-heavy, with no automation and a lack of visibility. They needed a partner to help them…

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Monthly vManager Dashboard

May 5, 2014

Beginning next month, we’ll deliver your monthly vManager dashboard directly to your inbox. It’s a quick snapshot of your telecommunications spend, operational updates, and action items. It’s the same information you’ll find when you log into vManager, but proactively delivered to you each month. We’ve moved “Customer Action Items” to the top of the email…

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This Land is Our Land

April 22, 2014

To quote from the folksong by Woody Guthrie, “This Land is Our Land.” At vCom we take that seriously and know that every contribution we can make to help make this a greener, healthier planet is important. Reduce Paper Consumption According to Aberdeen Group, the average Fortune 500 company processes over 15,000 telecom-related bills per…

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Take control and simplify your mobility environment

April 18, 2014

On Thursday, April 10, Brandon Hampton, Director of Mobility Management at vCom Solutions, presented a webinar on Mobility Management. The first of three mobility focused webinars, Brandon explored the challenges enterprises face managing their mobility environments, especially the level of complexity resulting from the proliferation of devices and service plans, operating systems and applications. “The…

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New Invoice Format

April 3, 2014

We’ve made some changes to our invoice format to make it easier to read, find the information you need, and give you better visibility into your telecom spend. Carrier Services Charge Summary We’ve added a new section to your invoice, “Carrier Services Charge Summary”, which details your charges by carrier. This gives you better insight…

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Developing Carrier Relationships at CompTel 2014

March 27, 2014

Las Vegas, NV – On March 17th, vCom attended one of the largest competitive telecom industry conferences, CompTel, in Las Vegas, NV. Joining me in attendance were Karen Weller, vCom’s Vice President of Corporate Development, and Heather Faison, vCom’s Vice President of Carrier Operations. As always, the conference served as a good venue for vCom…

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Business Intelligence, Anywhere

March 24, 2014

We were recently invited to respond to a question that ILTA, the International Legal Technology Association, posed for its most recent issue of Peer to Peer Magazine, “What’s the one thing firms can do to improve client satisfaction levels?” Sameer responded highlighting that as important as data is, unless it’s user-specific, attainable, and therefore actionable, it…

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Customer Testimonial: GardaWorld Cash Services

March 19, 2014

Following on our updated case study about GardaWorld Cash Services and how we transformed their telecom environment, we have a video testimonial from Michael McSpadden, Vice President & Group Head IT & Product Services. He recounts how we helped consolidate their systems while maintaining 100% uptime, and that we were able to take a complex process…

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Best Places to Work – 2014 Edition

March 17, 2014

Great news for Team vCom! We just found out we made it to the list of Best Places to Work in the Bay Area for the seventh year in a row!! This is very exciting news and testament to the team we’ve built here. A special thank you to Isabel Klint for driving initiatives that…

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vManager 5.2 Release Notes

March 12, 2014

In our continued effort to deliver the best possible telecom management tool, we’ve made exciting changes to the Invoice Module in vManager. Invoice Layout – Wireline With this release, you’ll be able to view charges on the invoice in three different ways: by carrier; by charge type; and by location. vManager will remember your preference…

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Junior Achievement Bowl-A-Thon 2014

March 11, 2014

vCom participated in its first Community Outreach Fundraiser of 2014 at the annual East Bay Junior Achievement Financial Success Bowl-A-Thon held last night, March 6th, at Danville Bowl in Danville, CA. Through team registrations and event raffles at this Bowl-A-Thon, Junior Achievement (JA) of Northern California tries to raise $25,000. The money goes towards teaching…

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Updated – vManager 2.0 for iOS and Android

February 24, 2014

You asked, and we delivered! We’ve updated our mobile application for vManager, complete with a brand new look and several enhancements. Early reviews praise vManager Mobile 2.0 for its intuitive interface and the enhancements that close the gap between desktop and mobile app capabilities. The home page has been redesigned to deliver key business intelligence…

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Team vCom Tackles Financial Literacy with Junior Achievement

January 27, 2014

Seven vCom employees participated in Junior Achievement on Friday, January 10. The lessons focused around “Our City,” during which students learned about cities and zones, the role of city planners, the difference between consumers and producers, and all the ways in which consumers can pay for goods and services. The day was a huge success…

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Toy Drive – 2013 – HUGE SUCCESS!

December 31, 2013

The Salvation Army Forgotten Angel Toy Drive concluded last week and I am happy to announce we beat our toy count from last year by… 106%!!! In 2012 we donated 96 toys, and this year we were able to contribute 198 toys!! That is simply fantastic. Keshmi, Matt, Courtney and I all took a trip to Wal-Mart…

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Exploring and Managing BYOD

December 26, 2013

vCom Solutions recently published an article in Peer-to-Peer, a quarterly magazine issued by the International Legal Technology Association (ILTA). The article, “You’re Invited to a Device Potluck: Exploring and Managing BYOD” was written by Sameer Hilal and explores the challenges and advantages of deploying a BYOD solution. Sameer provides an informative article on the two basic BYOD models…

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vCom Community: Moustaches for a Cause

December 13, 2013

vCom Solutions employees participated in Movember 2013, with 9 Mo Bros growing out their moustaches, supported by 9 Mo Sistas. Movember is a global event dedicated to changing the face of men’s health. Over 4 million men grew out their moustaches to raise money and awareness for men’s health. Some statistics to consider (or why…

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Food Drive 2013 – Goal Achieved

November 27, 2013

vCom was able to reach its goal of beating last year’s number of meals donated by 10%! For 2013, we aimed to donate $1311.92, which is an equivalent of 2,622 meals. We would like to thank all of you for being so generous and donating to the Contra Costa Food Bank and helping those in…

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vCom Community & Wellness Event: Run for Education

October 14, 2013

Eight vCom Solutions employees, along with their family members, participated in the San Ramon “Run for Education” on October 11 in San Ramon, California. This is the third year that vCom sponsored its employees in the event as part of vCom’s commitment to the community and to wellness. The event, which includes a 5K and…

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New White Paper Available

August 29, 2013

vCom has just released a brand new white paper: Building a Business Case for TEM. This paper provides the tools you need to show your organization that implementing TEM will bring sustainable expense reduction, drastically improved efficiency, and a breakthrough in visibility. Click here to download the free white paper.

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vManager 5.0 is here!

July 4, 2013

The vManager 5.0 release includes a completely redesigned dashboard with tailored, role-based information that provides at-a-glance visibility into all functional areas of managing telecom. Key enhancements include: Instant visibility into account activity across the enterprise Spend optimization recommendations Detailed visibility into what services, carriers and invoices are under management with vCom Savings trackers showing realized savings…

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vCom Featured in Bishop Ranch Milestone Article

June 20, 2013

Bishop Ranch, the largest mixed-use business community in California, announced its four hundredth BR|ready tenant. BR|ready, a leasing program designed for businesses that require 100 to 5,000 square feet, offers small business-friendly benefits including flexible lease terms and move-in ready offices. In the article, vCom is held out as an example of this program. “One…

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Part 1 of Telecom Management Best Practices Series

June 9, 2013

Throughout the year, vCom is hosting a Telecom Management Best Practices Series, which includes live webinar presentations and written executive briefings. The first briefing in the series, focused on best practices in Sourcing, is now availabe on vCom’s website. In this paper, you will learn how to drive down communications costs while streamlining your telecom environment, by…

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New Research Paper from vCom and AOTMP: 7 Telecom KPIs for Business Transformation

June 1, 2013

vCom customers have an unprecedented amount of visibility into their telecom environment. Armed with this valuable data, they are well equipped to implement the KPIs (Key Performance Indicators) recommended by the telecom management industry experts at AOTMP to drive business transformation and enhance the understanding and status of their current telecom investment. Anyone who wants to…

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vCom Bikes to Work

May 20, 2013

This year vCom had 8 participants in Bike to Work day. A good distance was covered by each participant, ranging from 5 miles all the way to 12 miles each way! All cyclists were treated to a delicious and healthy lunch catered by vCom from Whole Foods. Thank you to Gary Storm, Sameer Hilal, Mike…

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Upcoming Webinar: Sourcing Best Practices

May 11, 2013

Join vCom for Part 1 of a 3-part series on telecom management best practices. Learn how to drive down communications costs while streamlining your telecom environment, by improving your sourcing processes. In this 30 minute webinar, you will learn: The top challenges in telecom sourcing for mid-market companies Considerations in selecting the underlying carrier, including the…

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10th Anniversary for a Fantastic vCom Team Member

May 6, 2013

vCom recently celebrated the 10th work anniversary of Heather Faison, Vice President of Carrier Operations. To celebrate, the entire vCom team enjoyed this magnificant cake which features the logos of some of the clients Heather has worked with extensively over the years. These included LAM Research, Duane Morris, and West Coast Bank. At vCom, Heather is…

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Best Places to Work – 6 years in a row!

April 26, 2013

vCom was thrilled to be named to the Bay Area Best Places To Work this week for the SIXTH year in a row! vCom was ranked number 17 out of companies with 25-50 Bay Area-based employees, with an overall satisfaction score of 93.5%. A total of 125 companies were recognized in the 2013 Awards. The…

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A Cell Phone Looks at Forty

April 22, 2013

It seems there is a lot of controversy over which one was ACTUALLY first, and PRECISELY where the first call was made, but no one can dispute this – the cell phone is turning 40! Regardless of who’s right and who’s wrong, we had to share the photo of this beauty, just to make you…

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Happy Earth Day!

April 22, 2013

Paper telecom invoices account for the loss of millions of trees yearly. Carriers typically send multiple invoices, by location or product, as opposed a single invoice for all services, for all locations. Some do not give the customer the option of suppressing details, which results in a lot of waste. By using vCom, customers eliminate countless…

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vManager 4.4 is here!

April 19, 2013

vManager 4.4 is here! It features multiple enhancements to improve user visibility, simplify the budgeting process, and make it easier to make additions or changes to cost allocation rules. The new functionality includes: A “self-serve” process to assign cost centers to inventory items or locations New budgeting tools including upload of batch templates and fiscal…

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Meet our management team

Audrey Bio image

Prior to joining vCom, Audrey was the Chief Marketing Officer of Energy Recovery Inc (NASDAQ: ERII) from 2012-2015 and its VP of Marketing, joining the company as a small start-up organization in 2005. During her tenure, she led the global marketing strategies, built a disruptive global brand by growing revenue 5-fold from $10M to $50M, increased market share from 20% to 90% and completed an IPO. Audrey positioned the company for further growth by uncovering new applications – taking the company from $50M to $5B worth of addressable markets. She has championed product development in cross-functional teams with R&D, engineering and production to successfully launch new products globally.

As a result of building a strong brand, communications and culture, her work received 4 global industry awards in single year by Institute of Engineering and Innovation (IET). She was also recognized as an Innovation Finalist of the Year. Audrey served as a Board member of a non-profit, developed and promoted STEM programs and led philanthropic efforts for low-income families. She holds an MBA from Pepperdine University and a bachelor’s degree in Social Sciences from Michigan State University.