Customer Satisfaction Makes vCom a Telecom Guru

February 1, 2013

By Ashley Caputo, TMCnet Web Editor

In any business, the most important aspect is making sure that customers are satisfied. Whether it be a call center or VoIP provider, efficient customer care and product satisfaction are the key ingredients to a successful company. vCom Solutions followed this idea by focusing intensively on its clients’ needs and overall satisfaction with its products.

To further its understanding of its clients, each year vCom conducts an annual customer satisfaction survey to help maintain its popularity among consumers. In its December 2012 survey, vCom scored 94 percent customer satisfaction with 78 percent of those that responded. It also saw another great victory last year, as its vManager software received the TEM Excellence Award from INTERNET TELEPHONY magazine.

vCom Solutions is a telecom management company that helps increase user’s control and visibility over their spending and inventory. By working with business day-to-day operational management, financial optimization and business intelligence, vComs’ wireless solutions helps its clients lucratively manage their enterprise.

The survey highlights also found a 96 percent satisfaction rate with the vManager tools’ ability to provide visibility into the company’s telecom spend by location, inventory and service type. There was also 98 percent satisfaction in account team responsiveness and knowledge and a 98 percent satisfaction in vCom’s consolidated billing being timely and accurate.

It is clear that vCom has managed to create a symbiotic relationship with its clients and excellent services. Not only does it conduct surveys, by vComs’ spends even more time analyzing and researching their clients even further. On its website, there are more than a dozen in depth case studies conducted over the past three years about client’s success stories.

For more information about vCom solutions, click here.

Edited by Rachel Ramsey

Meet our management team

Audrey Bio image

Prior to joining vCom, Audrey was the Chief Marketing Officer of Energy Recovery Inc (NASDAQ: ERII) from 2012-2015 and its VP of Marketing, joining the company as a small start-up organization in 2005. During her tenure, she led the global marketing strategies, built a disruptive global brand by growing revenue 5-fold from $10M to $50M, increased market share from 20% to 90% and completed an IPO. Audrey positioned the company for further growth by uncovering new applications – taking the company from $50M to $5B worth of addressable markets. She has championed product development in cross-functional teams with R&D, engineering and production to successfully launch new products globally.

As a result of building a strong brand, communications and culture, her work received 4 global industry awards in single year by Institute of Engineering and Innovation (IET). She was also recognized as an Innovation Finalist of the Year. Audrey served as a Board member of a non-profit, developed and promoted STEM programs and led philanthropic efforts for low-income families. She holds an MBA from Pepperdine University and a bachelor’s degree in Social Sciences from Michigan State University.