Customer Summit 2015 in Review

November 20, 2015

vCom Summit 2015 graphic - main

vCom’s 8th Annual Customer Summit, held in San Francisco this past October, was a huge success. We welcomed more than 30 customers representing over 20 companies, which included a mix of long-time and days-old customers. It was an enlightening, educational experience for all who attended.

Customers and employees alike got competitive at our opening event at The Playroom at the S+R Longe in Hotel Zetta. Games such as giant Jenga, shuffleboard, pool, and ping pong provided a fun, relaxed atmosphere as we welcomed old friends and made new ones.
We got down to business at the conference on Wednesday, opening and closing with vCom Today and vCom Tomorrow respectively, providing our customers with insight into where we are and what our plans are for the future. Session in between included a customer panel, during which customers shared both successes and challenges; discussions around technology trends and communications pain points and needs; and breakout sessions to share best practices and explore new solutions.

The day was capped by our awards ceremony during which we recognized a number of customers for their accomplishments.

Customer Lifecycle Evangelist: awarded to individuals who recognize the value of communications lifecycle management and the transformational effect it can have on an organization’s communications environment and who has advocated for it within their organization and others.

Awarded to: Bruce Barnett, TriCounties Bank; and Lee Garstin, TriCounties Bank

Emilee Williams (vCom), Bruce Barnett (TriCounties Bank), Josh Kramer (vCom); not pictured: Lee Garstin (TriCounties Bank).

Emilee Williams (vCom), Bruce Barnett (TriCounties Bank), Josh Kramer (vCom); not pictured: Lee Garstin (TriCounties Bank).

Rookie of the Year: awarded to best new customer of the year

Awarded to: The Pape Group

Jennifer Stark (vCom), Shaun Swift (The Pape Group), Liz Carroll (vCom)

Jennifer Stark (vCom), Shaun Swift (The Pape Group), Liz Carroll (vCom)

vSuite All Star: awarded to organizations who have adopted all vSuite modules including vFixed, vMobile, and vConnect

Awarded to: ABHOW

ABHOW Brett MikeP

Brett Ortega (ABHOW), Mike Petrosyan (vCom)

Customer Lifecycle Management Certification: recognizing completion of vManager training

Awarded to: Jennifer Hopkins, Biogen

Jennifer Hopkins (Biogen), Jenifer Frey (vCom)

Jennifer Hopkins (Biogen), Jenifer Frey (vCom)

vCom ACE (Accountability, Commitment, Engagement): recognizing individuals who act as true partners in holding vCom accountable, being committed to helping us improve our solution offering, and remaining engaged beyond the scope of our customer relationship

Awarded to:

  • Dan Seletzky, Exchange Bank
  • Cosmin Tomescu, School of Visual Arts

Dan Seletzky (Exchange Bank), Mike Petrosyan (vCom)

Dan Seletzky (Exchange Bank), Mike Petrosyan (vCom)


Brandon Hampton (vCom), Cosmin Tomescu (SVA)

Brandon Hampton (vCom), Cosmin Tomescu (SVA)

Five Year Anniversary

Awarded to: Fremont Bank

Jeremy Hartmann (Fremont Bank), Mike Petrosyan (vCom)

Jeremy Hartmann (Fremont Bank), Mike Petrosyan (vCom)

Congratulations to all of our winners at our 2015 Awards Ceremony, and we look forward to celebrating our 15th Anniversary with everybody at our Customer Summit 2016 which will be held in San Francisco, California from September 14 – September 16.

Meet our management team

Audrey Bio image

Prior to joining vCom, Audrey was the Chief Marketing Officer of Energy Recovery Inc (NASDAQ: ERII) from 2012-2015 and its VP of Marketing, joining the company as a small start-up organization in 2005. During her tenure, she led the global marketing strategies, built a disruptive global brand by growing revenue 5-fold from $10M to $50M, increased market share from 20% to 90% and completed an IPO. Audrey positioned the company for further growth by uncovering new applications – taking the company from $50M to $5B worth of addressable markets. She has championed product development in cross-functional teams with R&D, engineering and production to successfully launch new products globally.

As a result of building a strong brand, communications and culture, her work received 4 global industry awards in single year by Institute of Engineering and Innovation (IET). She was also recognized as an Innovation Finalist of the Year. Audrey served as a Board member of a non-profit, developed and promoted STEM programs and led philanthropic efforts for low-income families. She holds an MBA from Pepperdine University and a bachelor’s degree in Social Sciences from Michigan State University.