Customers Weigh In – Giving vCom Over 95% on Average in Overall Satisfaction 11 Years in a Row
Company Boasts High Customer Satisfaction with Excellent NPS
March 27, 2018 – San Ramon, CA – vCom Solutions, a leader in SaaS and managed services for managing IT spend, announces that its customers have once again given the company excellent ratings for customer satisfaction. This year, the company earned a score of 97% for its software and 97% for service experience overall – one of the highest in its history.
The annual survey measures customers’ satisfaction with vCom’s IT Lifecycle Management software and managed services quality. vCom has been highly focused on delighting its customers with unrivaled service in its industry. Another important measure the company uses is Net Promoter Score (NPS), an indicator of customer loyalty. By asking a single question of whether they would recommend vCom to others, customers gave the company an excellent rating of 56, which is considered to be best-in-class.
In 2017, the company made significant investments to enhance its managed services product offering and vManager software platform, improving the ease-of-use and automation of IT spend management for mid-size enterprises. Customers ranked the top 3 offerings in each category:
Planning and Procurement:
- Sourcing: Price Comparisons
- Sourcing: Quote Management
- Sourcing: Service Order Workflow
- Service & Support: Adds / Moves / Changes / Disconnects
- Order Management: Order Summary
- Service & Support: Vendor Management & Troubleshooting
- Invoice Management: Consolidated Billing
- Invoice Management: Centralized & Normalized
- Invoice Management: Invoice Workflow
“vCom is an extension of me, helping me do my job. I see them as a valued partner, not just a software company,” stated Brandon Trask, Willamette Dental. Ben McLarin of Stanford Children’s Health added, “Your software is so much more than tracking my bills and expenses. There’s forecasting, planning, asset management – there’s a lot more there.”
“We are very fortunate to have some of the most forward-thinking IT leaders as customers and humbled by their unwavering loyalty to our brand. This would not be possible without the dedication and pursuit of excellence in every customer interaction. Thank you to our customers and employees for making vCom a hidden gem in IT spend management,” stated VP of Customer Experience, Jenifer Frey.
About vCom Solutions
vCom is a cloud-based software and managed services company focused on helping enterprises manage IT spend from procure-to-pay. vCom improves visibility and control within a single software while decreasing expenses for networks, mobile, cloud and collaboration technologies. To learn more about vCom, visit http://vcomsolutions.com.