Las Vegas, NV – On March 17th, vCom attended one of the largest competitive telecom industry conferences, CompTel, in Las Vegas, NV. Joining me in attendance were Karen Weller, vCom’s Vice President of Corporate Development, and Heather Faison, vCom’s Vice President of Carrier Operations.
As always, the conference served as a good venue for vCom to meet with a few of the 60+ carriers that we manage on behalf of our customers. We met with a dozen carriers to discuss pre-sales, operational, and billing issues in an effort to continue to drive toward an improved overall customer experience. Among those carriers, we met with Verizon who talked about its upcoming business-grade FiOS Internet offering; MegaPath who shared information about traction of its new Asynchronous Ethernet Internet product; and TelePacific who discussed their competitive POTS offering designed to offset the rising costs of AT&T POTS services in California. vCom further cemented new agreements with new carriers like EarthLink, ACS, and Zayo, enhancing both our product offerings and footprint coverage.
The conference also provided an opportunity to create stronger relationships with executive management on the carrier side and to further educate them on vCom’s business model. As part of our constant advocacy for our customers, we also discussed our customers’ business needs to help with future escalations, special pricing, and custom requests.
At the Keynote Address, Chip Pickering, CompTel’s new CEO, spoke about the changing landscape of telecom. He talked about the challenges facing the new FCC Chairman, Tom Wheeler, who is focused on competition; and about several large initiatives including Universal Access, Special Access Reform, the All-IP Transition, and the Comcast and Time Warner Cable merger. Jeff Gardner, Windstream’s CEO, was the featured Keynote Speaker. Jeff spoke about Windstream’s journey to become the 5th largest carrier in the US. Several parts of his speech resonated with us as he touched on customers’ need for “trusted consultants and advisors” in an environment where there is “increased demand for data consumption”; and the continued demand on the wireline side coupled with the need for carriers to “morph in support of the growing wireless and cloud solution set.” Jeff commented about the continued focus that Enterprise CIOs have to “do more with less,” and “meet the bandwidth and application demands,” challenges we try to anticipate and solve for our customers.