Imagine racking up 34 years of telecom services in one weekend

January 8, 2015

This happened to an architecture firm in Norcross, Georgia over a weekend in March 2014. Hackers broke into the phone network of Foreman Seeley Fountain Architecture, routing calls to premium-rate phone numbers in Gambia, Somalia, and the Maldives for a bill of $166,000. This equates to 34 years of telecom bills.

Telecom toll fraud like this is not unusual and hits mainly small businesses. In 2013 it cost victims $4.73 billion – up from $1 billion in 2011 according to the NY Times. And unfortunately, the law does not protect the victim. Firms who have been targeted are often wholly responsible for the charges as the carriers, who are passing on charges from other carriers, are under no obligation to wave or credit the fraudulent charges.

However, there are steps enterprises can take to prevent telecom toll fraud, and we’ve written about them in a previous post. We encourage our customers to make sure they have strong passwords for their voicemail systems and engage in better behaviors such as limiting call forwarding and blocking international calls if possible.

Read our post from August to get more tips to help protect your firm.

Meet our management team

Audrey Bio image

Prior to joining vCom, Audrey was the Chief Marketing Officer of Energy Recovery Inc (NASDAQ: ERII) from 2012-2015 and its VP of Marketing, joining the company as a small start-up organization in 2005. During her tenure, she led the global marketing strategies, built a disruptive global brand by growing revenue 5-fold from $10M to $50M, increased market share from 20% to 90% and completed an IPO. Audrey positioned the company for further growth by uncovering new applications – taking the company from $50M to $5B worth of addressable markets. She has championed product development in cross-functional teams with R&D, engineering and production to successfully launch new products globally.

As a result of building a strong brand, communications and culture, her work received 4 global industry awards in single year by Institute of Engineering and Innovation (IET). She was also recognized as an Innovation Finalist of the Year. Audrey served as a Board member of a non-profit, developed and promoted STEM programs and led philanthropic efforts for low-income families. She holds an MBA from Pepperdine University and a bachelor’s degree in Social Sciences from Michigan State University.