Making Technology Analytics a Competitive Advantage

June 8, 2016


Telecom and related technology expenses are typically the fourth highest expense for enterprises.  With an increasingly mobile workforce, needing costly collaboration tools, the prospect of these costs coming down anytime soon is unlikely. However, the truth is that the complexity of managing these expenses is a daunting task and most enterprises do a poor job at best.  Many enterprises manage hundreds of monthly invoices, decentralized across multiple branches that are often paid with little to no auditing.

With vCom and the vManager platform we have built the tools to provide our customers with the analytics to rapidly determine what costs are being incurred and provide end-users with actionable information, not just data.  Often times expenses occur that are based off of bad behavior and not just service provider billing errors (though billing errors are rampant).  Think of an audio conference call with only two participants – clearly a waste of money.  By leveraging vManager, users can quickly identify these charges and correct employee habits and behavior. The vAnalyzer module within vManager, allows users to view their entire spend across the wireline, mobility and collaboration platforms over a 12 month trend.  This tool organizes the users’ view by spend type, carrier, or location; which is invaluable to the telecom analyst in spotting spikes in charges.  A task, that might have previously taken hours scouring through complex and often confusing invoices, can now be done in a matter of seconds.

As mobility charges continue inflating, vManager provides users with the tools and resources to keep them under wraps. These features include: the ability to instantly identify phones without any active usage, monitor employee spend each month, and identify costly 411 calls.

Your core business goals should not involve auditing, managing and processing service provider invoices; you have your own business to run!  For those enterprises that have invested in the internal resources to manage their technology spend relatively well, they are wasting valuable dollars on resources that could be focused elsewhere.  The decision to invest in the tools to help consolidate these expenses, results in a competitive advantage for enterprises.

-Contributed by Adam Shawley

Meet our management team

Audrey Bio image

Prior to joining vCom, Audrey was the Chief Marketing Officer of Energy Recovery Inc (NASDAQ: ERII) from 2012-2015 and its VP of Marketing, joining the company as a small start-up organization in 2005. During her tenure, she led the global marketing strategies, built a disruptive global brand by growing revenue 5-fold from $10M to $50M, increased market share from 20% to 90% and completed an IPO. Audrey positioned the company for further growth by uncovering new applications – taking the company from $50M to $5B worth of addressable markets. She has championed product development in cross-functional teams with R&D, engineering and production to successfully launch new products globally.

As a result of building a strong brand, communications and culture, her work received 4 global industry awards in single year by Institute of Engineering and Innovation (IET). She was also recognized as an Innovation Finalist of the Year. Audrey served as a Board member of a non-profit, developed and promoted STEM programs and led philanthropic efforts for low-income families. She holds an MBA from Pepperdine University and a bachelor’s degree in Social Sciences from Michigan State University.