Telecom and related technology expenses are typically the fourth highest expense for enterprises. With an increasingly mobile workforce, needing costly collaboration tools, the prospect of these costs coming down anytime soon is unlikely. However, the truth is that the complexity of managing these expenses is a daunting task and most enterprises do a poor job at best. Many enterprises manage hundreds of monthly invoices, decentralized across multiple branches that are often paid with little to no auditing.
With vCom and the vManager platform we have built the tools to provide our customers with the analytics to rapidly determine what costs are being incurred and provide end-users with actionable information, not just data. Often times expenses occur that are based off of bad behavior and not just service provider billing errors (though billing errors are rampant). Think of an audio conference call with only two participants – clearly a waste of money. By leveraging vManager, users can quickly identify these charges and correct employee habits and behavior. The vAnalyzer module within vManager, allows users to view their entire spend across the wireline, mobility and collaboration platforms over a 12 month trend. This tool organizes the users’ view by spend type, carrier, or location; which is invaluable to the telecom analyst in spotting spikes in charges. A task, that might have previously taken hours scouring through complex and often confusing invoices, can now be done in a matter of seconds.
As mobility charges continue inflating, vManager provides users with the tools and resources to keep them under wraps. These features include: the ability to instantly identify phones without any active usage, monitor employee spend each month, and identify costly 411 calls.
Your core business goals should not involve auditing, managing and processing service provider invoices; you have your own business to run! For those enterprises that have invested in the internal resources to manage their technology spend relatively well, they are wasting valuable dollars on resources that could be focused elsewhere. The decision to invest in the tools to help consolidate these expenses, results in a competitive advantage for enterprises.
-Contributed by Adam Shawley