vCom Delivers Unprecedented Access to Channel Partners with New Portal
New portal empowers trusted partners, advisors, and franchise owners to quickly gain visibility into their customers’ IT environment and spend for proactive management
vCom announces a new revolutionary partner portal specifically designed to help partners and their customers improve efficiency and make informed decisions about IT spend and operations. The new white-label-ready partner portal gives IT advisors a single pane of glass that provides visibility and control over their customers’ entire IT environments, all within a single, user-friendly space.
With the launch of this new product, vCom removed the traditional guesswork for partners around what IT services their customers have, how much they are paying, or when the services will be off contract. Partners can now easily help customers understand their ongoing charges, migrate outdated services to better technologies, implement higher quality solutions and providers, and achieve more cost savings that drive shareholder value for their businesses.
Real-Time Access to Partner and Customer Information for Better Optimization
The vCom partner portal provides channel partners direct access to customers’ instance of vCom’s award-winning IT Spend Management platform, vManager, so they can help customers source services, manage contracts, orders, assets and tickets. Partners gain easy access to customers’ standardized invoices and comprehensive analytics. The partner portal provides direct access to commission reports, as well as instant access to a partner’s own tasks associated with managing her or his customers’ IT spend. Say goodbye to waiting for reports and toggling between systems. The portal offers seamless integration, providing real-time access to everything partners need to quickly support, manage, and optimize without delays.
Centralized Management for Better Oversight
More than just visibility, this partner portal from vCom delivers actionable insights and enables more productive management. Partners, including those with agents, now benefit from true multi-tenant functionality, modularity, and data-level security. This means you can provide different sub-agents with the tools to confidently manage multiple clients and their unique requirements from one central location.
What Partners Can Expect
With this update, you gain access to a unique partner portal featuring four primary views:
Home
The Home page offers a comprehensive view of your customer information and activities, including orders, tickets, inventory, price requests, and more. It also displays customer details such as contacts, locations, vCom team assignments, and agency associations, providing you with the transparency needed to support your clients effectively. With direct links to customer vManager instances, all necessary information is at your fingertips, eliminating delays and manual interventions, and providing you with the ability to help your customers manage their IT environment more effectively.
iManager
iManager is your personal dashboard, consolidating all activity assigned to you across your customer accounts. The summary tab and specific activity tabs (orders, cases, etc.) allow for efficient task management, providing relevant details and smart grid functionalities to refine your view as needed.
Reports
The Reports page houses a comprehensive report center, featuring detailed commission reports with historical data for up to 12 months. Here, you can access information such as services, billed amounts, margins, and commissions across your customer base. Additionally, the Invoice section allows you to view PDF invoices for billed software and managed services, facilitating monetization through expense management and sourcing opportunities.
Administrative
The Admin page provides access to your partnership account details, branding options for client vManager logins, and user management capabilities. Administrative users can easily add and manage access to the portal, including access for agents, ensuring your team has the necessary permissions to operate efficiently.
One Partner Portal, Endless Value
Experience the future of technology and IT management by joining vCom’s Partner and Franchise Program and leveraging our portal to transform the way you manage and monetize your IT services. For more information, please contact the vCom Channel Sales Team at sales@vcomsolutions.com.
