Organization to ramp Business Intelligence and Customer Success initiatives
SAN RAMON, Calif., July 7, 2022 – vCom Solutions, a leader in delivering software and services for managing the lifecycle of IT spend from procure to pay, has expanded its leadership team in support of customer-focused excellence with the addition of Kirsten DiChiappari as Vice President of Customer Success and Giri Mulastanam as Director of Data Engineering & Analytics. The two will be instrumental in scaling vCom’s customer success initiatives and business intelligence offerings in support of the organization’s growing client base.
“vCom has put the client at the center of everything we do,” said vCom President & CEO Gary Storm. “That has never been more important than it is today given the continued economic and global supply chain challenges IT organizations are facing. With their extensive experience leading teams and problem solving, Kirsten and Giri become part of a team that is driving a customer-centric digital transformation that enables our clients to save time and money and make better decisions faster.”
Both executives bring a wealth of expertise to their roles. Kirsten DiChiappari has spent more than 10 years empowering customer success at organizations in the retail, travel, leisure, hospitality, finance, and media sectors. Most recently, she served as Vice President of U.S. Customer Success at Upland BlueVenn. Kirsten will build, scale, and inspire our customer success teams charged with ensuring that vCom clients maximize their investment and yield significant ROI.
“In this economic climate, businesses don’t have time to guess at what’s best, or search aimlessly for answers. We enable customers to leverage our powerful software and bring award-winning products and expertise to our user community to drive results that improve their bottom line. I am thrilled to be at vCom, a company that never accepts the status quo, for our customers or ourselves.”
A technology delivery leader with extensive experience, Giri Mulastanam joins vCom after more than 20 years in software development and service delivery leadership at organizations, including Ansira, Epsilon, HCL Technologies, and Targetbase. With a successful track record in the design, development, and support of digital and data technologies, Giri will be focused on managing the architecture, data integration, and operations of the vCom data warehouse, and the creation and optimization of Business Intelligence tools and solutions to enable vCom clients to turn data into actionable insights and drive data-driven decisions for measurable growth.
“I’m excited to join the team and help expand the scope of data solutions available to our clients,” said Mulastanam. “vCom will continue to innovate and empower our vManager platform and service teams to drive even more operational excellence and deliver great value to our clients.”