Operations Management

Gain Peace of Mind and Time Back

Track and manage network and mobility assets, orders, projects, and tickets through a secure, centralized platform supported by a dedicated team of experts.

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OVERVIEW

Maximize efficiency across the organization

Operational complexity increases as teams manage multiple vendors, technologies, and locations, often creating delays and inefficiencies. vCom provides a single, comprehensive view of the entire network, mobility, and technology environment. Our platform tracks every order, project, and issue in one place, while expert services handle the operational details—streamlining workflows and improving productivity across the organization.

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Benefits of Operations Management

Say goodbye to spreadsheets and exhausted staff

Bring in specialized IT support to boost efficiency, cut costs, and focus on key projects.

End-to-End Continuity

Maintain seamless and uninterrupted IT services and operations, from start to finish.

Personnel Relief

Alleviate the burden of project management, ticket resolution, troubleshooting, and escalation.

Increased Efficiency

Streamline workflows, and eliminate the need to switch between multiple systems.

Greater Visibility

See and manage all orders, assets, and tickets in one place.

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ORDER MANAGEMENT

Track and manage every order from any vendor, from start to finish

Consolidate orders for simple processing and routine management. Our platform eases comprehensive management of every order including milestone updates, proactive notifications, and 24/7 access to vCom resources. We handle everything from escalations and disputes to MACDs, test and turn-up (TTU), and beyond. Plus, the mobile app enables anytime approvals, updates, and more.

Moves, Adds, Changes, Disconnects (MACD) Order Portal
MACD Project Management
Order Reporting

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ASSET MANAGEMENT

Gain easy access to location, order, ticket, usage data, and more

View, track, and control every IT asset in our platform. Track carrier services, mobile devices and plans, cloud and SaaS licenses, hardware—whatever you need. Organizations can also leverage auto reconciliation, which ensures an accurate inventory and flags optimization opportunities. Plus, we capture everything, from circuit IDs and call paths to warranties and depreciation schedules, all in one place.

All-in-One Asset Database
Customer Managed Assets
Asset-to-Invoice Linking

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SERVICE & SUPPORT

Access around the clock support for critical infrastructure

vCom’s help desk, technical support team, and 24/7/365 Network Operations Center (NOC) provide continuous monitoring and assistance for essential network and mobility systems. Proactive Managed Network Services (MNS) and Carrier Performance Management (CPM) ensure rapid response, recovery, and resolution before issues impact performance. Through the platform, organizations can open and track tickets in real time for faster, more coordinated support.

Vendor Ticketing Portal
Vendor Escalation, Troubleshooting, and Resolution
Customer-Managed Tickets
Proactive Network Operations Center Monitoring
Traffic Monitoring

Operations Management

Frequently asked questions

What is operations management?

IT operations management (also known as ITOM or network operations management) includes the processes and practices used to manage and optimize your network infrastructure and mobile services.

Why is operations management important?

Businesses can face many IT operational challenges including managing complexity, ensuring security, handling rapid changes in technology, and maintaining clear communication across teams. Operations Management ensures reliability, improves efficiency, enhances user experience, and helps align IT services with organizational goals.

What are the key components of operations management?

The key components of Operations Management include incident management, performance monitoring, capacity planning, change management, and service delivery management.

Can you work with existing IT vendors?

Yes, vCom works with a wide range of technology vendors. If an organization has existing relationships they'd like to maintain, we can collaborate with support teams to integrate vCom’s solutions. We see ourselves as a partner, not a competitor.

Do you outsource your Network Operations Center (NOC)?

No, our vCom NOC team consists entirely of in-house staff, organized into three tiers of technicians who can assist with everything from basic triage to more advanced technical issues — available 24/7.

Do you have service level agreements (SLAs)?

Yes, response SLAs and an escalation matrix are included in our platform. We also ensure that vendors are held accountable for their SLAs during disruptions or outages. Our Network Operations Center (NOC) team is always available to address any specific questions you may have during an incident.

CUSTOMER TESTIMONIALS

Get real results with software and services that meet you where you are

Thank you again for all your team's hard work and diligence. Without your team's help in this matter, who knows how long the issue would have been open and our sites down. Thank you to everyone at vCom who worked tirelessly to help us restore services.

Richard Chun

CTO, Montecito Bank

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