A team of experts that has your back
The Conversion, Adoption, Retention, and Engagement team acts as the hub in communications regarding any aspect of the technology lifecycle; trains customers on vManager; and fields the majority of their billing questions
Order Desk Team
Matches the customers’ technical and pricing requirements with optimal carrier products and services
Project Management Team
Manages all implementation timelines, communications, and deliverables by working with the customer and hardware vendors to ensure timely implementation of ordered services
Service Delivery Team
Manages all technical aspects of carrier orders to ensure successful and accurate delivery, testing, and acceptance of ordered services
Technical Support Team
Manages all technical issues and trouble tickets on a 24 x 7 x 365 basis, drives carrier escalations to reduce service-impacting outages, and provides timeline updates to the customer
Dispute Management Team
Analyzes and audits all carrier bills, disputing carrier errors while shielding the customer from the financial impact of erroneous charges
Carrier Negotiation Team
Expertly negotiates contract terms to drive down pricing with the carriers by leveraging the aggregated buying-power of all vCom customers.
Software Development Team
Builds enhancements to vManager for desktop, iOS, and Android; customizes dashboard reports; and creates customized accounts payable files for each client.
Customer Training Team
Provides vManager training via live and on demand webinars and demo videos; delivers vManager certification program.
“The professionalism and immediacy with which your staff responds is absolutely refreshing and very welcomed.”
Senior Accounts Payable Specialist, Northwest Farm Credit Services