IT departments at mid-sized enterprises have limited time and resources. Without the right tools and expertise, the process of selecting, implementing, and managing networks and circuits often results in downtime and costly billing errors.
vCom’s technical support team manages all technical issues and trouble tickets on a 24x7x365 basis, drives carrier escalations to reduce service-impacting outages, and provides ticket updates through the vManager portal. Our cloud-based software also provides a consolidated view of spend across all phone and data products and carriers, and serves as a central repository of information to analyze and manage your telecom environment.
The vManager Dashboard provides executives with a 20,000 foot view of their telecom environment, with the ability to drill down to the smallest detail. It allows you to conduct analysis on the fly, and even suggests savings ideas based upon your spend.
Along with actionable information, vCom customers attain the benefits often sought in a single-source solution without compromising the advantages of a multi-vendor portfolio. The end result is continuous control, accountability, and visibility over one of the last untapped operating expenses.