Background

Tri Counties Bank, headquartered in Chico, California, has provided consumers, small businesses, and commercial banks throughout Northern and Central California, with extensive financial services for over forty years. Tri Counties Bank offers a variety of platforms for clients to facilitate “Service with solutions,” through stand-alone and in-store branches as well as 24/7 access to ATMs, online and mobile banking.

Challenge

Tri Counties Bank has experienced record-growth within the past three years expanding to over 90 locations throughout the state of California. Prior to vCom, Tri Counties Bank relied solely on the efforts of their stretched IT team to manage all aspects of their technology environment. Their team faced the challenge of managing multiple carriers, technologies and organizing all monthly invoices while maintaining their growing enterprise each month. The acquisition of new small regional banks and understanding their inventory was a daunting task. The increase of locations resulted in rising costs across wireline and mobile services.

Challenge

  • Manage a multi-site and multi- carrier network infrastructure
  • Obtain visibility of technology spend and inventory
  • Manage 150+ monthly invoices, including GL coding & A/P Posting

Solution

  • Move services under vCom management
  • Leverage vManager for operational and accounting management of spend
  • Manage migration to new technology

Benefits

  • A single invoice for all offices, carriers and products
  • A single support team nationwide
  • Automated processes that save days of labor each month

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Locations Under Management
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Employees Across California
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Largest Bank in the United States
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Assets Under Management

Transformation

vCom worked closely with Tri Counties IT team to tackle the transition of Tri Counties’ existing services, and newly acquired bank services, under vCom’s management. After a comprehensive cost comparison, vCom’s professional services team was able to source and negotiate contracts for new network providers, and managed the migration closely with the IT Team. This migration saved Tri Counties Bank over 45% off their monthly invoices, and provided them with the stable and uninterrupted service they were seeking. With a new partnership in hand, Tri Counties Bank’s IT team immediately expanded in size and expertise, with all services and inventory consolidated and managed through vCom’s cloud-based management platform, vManager. All sourcing, order management, trouble escalation, service moves or changes, and inventory were now handled in partnership with vCom’s professional services team.

Dashboard Devices

Results

In addition to savings and visibility, Tri Counties Bank achieved consistent, redundant and optimized services for all of their branch locations by utilizing vCom’s platform for managing eighteen carriers. Furthermore, Tri Counties Bank received a single monthly bill illustrating their cost allocation for their wireline and mobile services. By leveraging vCom’s professional services team as an extension of the IT organization, Tri Counties Bank’s IT Team could focus on better supporting their users and branches.

vCom is a trusted partner who we rely upon to manage our technology. More importantly, we are in alliance with a company who cares about our business, provides sound, strategic advice, which enables us to focus on banking. The partnership formed between our companies is a testament to the genuine people working for vCom.- Bruce Barnett - CIO
vCom has helped us consolidate hundreds of bills across dozens of carriers, whilst getting us a great price on the services we use. This has eased the burden on our team exponentially.- Lee Garstin - Network Engineer

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