This Step in Order Management Can Make or Break You – Do IT Right: Part 4

When we last left Ethan, he was conquering his latest IT hurdle with contract management, and after also mastering solution design and sourcing, he is now handing the reins to Natalie, the IT manager reporting directly to Ethan helping with the implementation process.  Natalie is responsible for taking all of the IT products, services, and systems that were planned and procured for Simmons & Hawking’s new IT strategy and get them off the ground and ready for use. This is the beginning step for seeing all of Ethan’s hard work, planning, and organizing come to life.

With such a huge responsibility to take over, Natalie feels the pressure and stress right off the bat. She is quickly inundated with paperwork, delivery dates, install plans, and service start dates. There’s so much information to look through, understand, and organize; she realizes just how big of an undertaking this is.

To access information on her orders, she has to use multiple tools and portals and manually keep the right information in the right place. She quickly realizes that she can’t handle everything on her own and still maintain the thorough attention to detail required in order to execute to the highest degree possible.

If there is something Natalie knows for certain, it’s the fact that unexpected issues are going to arise.

  • Orders may miss crucial delivery dates
  • The wrong equipment might be delivered to the office
  • Miscommunication may lead to the wrong service being ordered

With so many moving parts, things are bound to fall through the cracks, which could cause serious delays in deployment.

Natalie needs to keep her focus on the larger picture and not feel bogged down by all of the little details. But how can she achieve this balance?

Natalie knows the sheer volume and variety of her IT project is beyond any one person’s ability to track, so she keeps her sanity and eye on the bigger picture by entrusting outside expertise help to manage every order–from tracking to implementation.

Having access to one comprehensive software platform to manage every single order, no matter which carrier, to track order workflow, and test services before final deployment will keep the process running as smoothly as possible. Assistance from highly-trained project managers will ensure services are installed on time and as ordered. Your IT staff needs the ability to work directly with experienced engineers to test new services and confirm they work seamlessly with your business’ requirements.

This combination creates a well-balanced recipe for success.

With numerous eyes on the order management process, Natalie can manage her team more effectively, ensure nothing falls through the cracks, and stick to her tight deadline as closely as possible.

The implementation of a new IT strategy is a monumental project. However, if you properly delegate specific tasks to professionals who can help every step of the way, you can remain focused on the big picture and orchestrate getting your new IT infrastructure off the ground and running like a well-oiled machine.


Order Management is one of the 9 modules of vCom Solutions’ vManager platform. Fill out the form below to download our extended eBook on the topic!

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