vCom Carrier Update

May 27, 2016

Our team at vCom is constantly meeting with carriers to improve upon the implementation and support processes for our customers. Over the course of the past two months, I had the opportunity to attend a variety of carrier partner conferences and meetings that have focused on new solutions, products and improved relationships.  vCom’s role as a technology lifecycle management company has become a critical lifeline for our customers by providing the simplification of sourcing solutions, detailed visibility and managing spend.

The 2016 Spring Channel Partners Conference and Expo is held in March in Las Vegas.  This is the communications industry’s only event exclusively for indirect sales, organizations, agents, VARs and systems providers to meet and discuss new solutions and best practices. During the Channel Partners show, we met with mobility teams from Verizon and AT&T.  We discussed our expanding partnership with TelePacific Communications and Level 3, while also focusing on our new International offerings with Colt.  We also had time to do “speed-date” style meetings with our various agency contacts. Overall, we came away with new contacts, improved relationships and additional offerings to add under management to benefit our customers.

Each quarter I travel to Texas to coordinate face-to-face provider meetings.  Last month, I spent time with the VP of Network Assurance at Lightower Fiber Networks, a leading service provider of dark fiber and advanced network services based in the North Eastern United States.  We discussed their expansion with the acquisition of Fibertech Networks and the opportunity to provide more fiber services to our customers in the Raleigh and Chicago areas.   I also joined AT&T’s service and account team to discuss improving processes for service delivery.  vCom’s NOC Manager joined us to meet with AT&T’s Director of Technical Support to review best practices and network monitoring opportunities.  It was a very productive week focused on improving relations to help vCom succeed in delivering quality services to our customers.

Every Fall and Spring, INCOMPAS, the leading trade association for competitive providers, hosts a trade show focusing on providing industry networking opportunities, education and policy advocacy for communications and technology companies. Many of my discussions at INCOMPAS last month were regarding carrier changes and new opportunities for vCom customers.  For example, Earthlink is working on POTS pricing replacement solutions in their North East territories.  XO is keeping us on top of their changes with the recent Verizon acquisition news of XO’s fiber-optic network.  It was a pleasure to meet with the CenturyLink team whose service delivery unit has excelled recently at delivering timely Ethernet services to our domestic customers.  I also enjoyed the International partnership discussion with BT focusing on servicing our customers with offices in Europe.  Finally, we met with the Comcast team, and reviewed Comcast’s operational re-focus and commitment to improving enterprise services.

I have returned to the Bay Area energized by these industry meetings and the opportunity to continue to improve our customer’s technology experience through new solutions, better pricing, and enhanced carrier advocacy.

Written by Heather Faison, VP of Carrier Operations


Meet our management team

Audrey Bio image

Prior to joining vCom, Audrey was the Chief Marketing Officer of Energy Recovery Inc (NASDAQ: ERII) from 2012-2015 and its VP of Marketing, joining the company as a small start-up organization in 2005. During her tenure, she led the global marketing strategies, built a disruptive global brand by growing revenue 5-fold from $10M to $50M, increased market share from 20% to 90% and completed an IPO. Audrey positioned the company for further growth by uncovering new applications – taking the company from $50M to $5B worth of addressable markets. She has championed product development in cross-functional teams with R&D, engineering and production to successfully launch new products globally.

As a result of building a strong brand, communications and culture, her work received 4 global industry awards in single year by Institute of Engineering and Innovation (IET). She was also recognized as an Innovation Finalist of the Year. Audrey served as a Board member of a non-profit, developed and promoted STEM programs and led philanthropic efforts for low-income families. She holds an MBA from Pepperdine University and a bachelor’s degree in Social Sciences from Michigan State University.