vCom Celebrates Eighth Year of 97% Customer Satisfaction for Technology Lifecycle Management

February 2, 2016

vCom Solutions’ customers give high marks for vCom’s Communications Lifecycle Management Solution which includes full professional services and vManager, the cloud-based software solution. vCom achieved 97% customer satisfaction, meeting customer needs to effectively manage their communications environment.

98% of respondents working with their account management teams agreed they are knowledgeable and responsive, citing vCom are “good partners [who] listen and work with us to create value for our organization” and that “service is always exceptional.”

vManager, available as a desktop version and as an application for iOS and Android, achieved its eighth year of over 90% customer satisfaction with 97%.

“It’s a testament to the dedication of our teams at vCom, from account management to tech support, that we’re able to sustain such high levels of customer satisfaction year after year,” says Sameer Hilal, COO. “We’re laser-focused on customer engagement and delivering the best communications lifecycle solution from both a professional services and a software perspective, and the results are in our customer satisfaction scores which drive our unmatched customer retention, tenure, and references.”

“Our customers continue to drive our pursuit of excellence. We appreciate that our customers take the time to provide feedback, allowing us to benchmark what we’re delivering and focus our efforts to deliver the best possible customer experience moving forward,” reports Jenifer Frey, VP of Customer Experience.

Meet our management team

Audrey Bio image

Prior to joining vCom, Audrey was the Chief Marketing Officer of Energy Recovery Inc (NASDAQ: ERII) from 2012-2015 and its VP of Marketing, joining the company as a small start-up organization in 2005. During her tenure, she led the global marketing strategies, built a disruptive global brand by growing revenue 5-fold from $10M to $50M, increased market share from 20% to 90% and completed an IPO. Audrey positioned the company for further growth by uncovering new applications – taking the company from $50M to $5B worth of addressable markets. She has championed product development in cross-functional teams with R&D, engineering and production to successfully launch new products globally.

As a result of building a strong brand, communications and culture, her work received 4 global industry awards in single year by Institute of Engineering and Innovation (IET). She was also recognized as an Innovation Finalist of the Year. Audrey served as a Board member of a non-profit, developed and promoted STEM programs and led philanthropic efforts for low-income families. She holds an MBA from Pepperdine University and a bachelor’s degree in Social Sciences from Michigan State University.