vCom Solutions’ customers give high marks for vCom’s Communications Lifecycle Management Solution which includes full professional services and vManager, the cloud-based software solution. vCom achieved 97% customer satisfaction, meeting customer needs to effectively manage their communications environment.
98% of respondents working with their account management teams agreed they are knowledgeable and responsive, citing vCom are “good partners [who] listen and work with us to create value for our organization” and that “service is always exceptional.”
vManager, available as a desktop version and as an application for iOS and Android, achieved its eighth year of over 90% customer satisfaction with 97%.
“It’s a testament to the dedication of our teams at vCom, from account management to tech support, that we’re able to sustain such high levels of customer satisfaction year after year,” says Sameer Hilal, COO. “We’re laser-focused on customer engagement and delivering the best communications lifecycle solution from both a professional services and a software perspective, and the results are in our customer satisfaction scores which drive our unmatched customer retention, tenure, and references.”
“Our customers continue to drive our pursuit of excellence. We appreciate that our customers take the time to provide feedback, allowing us to benchmark what we’re delivering and focus our efforts to deliver the best possible customer experience moving forward,” reports Jenifer Frey, VP of Customer Experience.