SAN RAMON, CALIFORNIA
vCom Solutions Inc., a premier provider of fixed and mobile telecommunications management services, this week holds its seventh annual Customer Summit in San Francisco, California. More than 30 customers representing 21 companies will discuss challenges and best practices of managing fixed and mobile telecommunications environments, learn about new technologies and industry trends, and celebrate customer successes.
The three day event kicks off Wednesday evening with a welcome cruise around the San Francisco Bay. Meetings on Thursday include a carrier panel including AT&T Partner Exchange, Sprint Emerging & Wholesale Solutions, and Verizon Enterprise Solutions; roundtable discussions; a customer panel featuring Biogen, Monterey Mushrooms, and Northwest Farm Credit Services. The summit will conclude on Friday with a golf tournament.
“One of the highlights of the event is directly addressing our customers’ feedback. We want to know what we’re doing well, how we can improve, and what their priorities are for the next year. Providing this forum for open discussion has allowed us to continuously improve our solution offering and deliver best in class customer service to our clients,” says Sameer Hilal, COO.
“We use customer feedback gathered during our summit and from our surveys to help drive our IT roadmap,” says Adam Shawley, CIO. “This fall, we’ll be releasing vManager 6.0 which is a complete rewrite of the code from the ground up with a focus on three key areas: performance, security, and usability. Additionally, earlier this year, we made some major upgrades to our mobility solution directly as a result of customers’ input.”
About vCom Solutions
vCom Solutions revolutionizes the way enterprises manage their entire communications lifecycle. vCom customers gain control over inventory, expenses and carrier relationships, achieving better business intelligence that drives profitability. vCom’s communications lifecycle management solution, vSuite, is an integrated offering for managing fixed, mobile and collaboration technologies, leveraging on-demand cloud-based telecom management software tools, complemented by a full portfolio of professional services.