vCom Expands Software Adoption Team to Deepen Customer Enablement

June 1, 2017


Company increases investment in customer success with focused commitment to empowering users

vCom Solutions, the leader in technology management as a service (TMaaS) announces the expansion of its investment in a Software Adoption Team (SAT) focused on customer success. SAT’s role will provide one-on-one support, resources and group training on how to use the full power of the software, leveraging every aspect of IT lifecycle management from automation and business intelligence to contract and budget management.

The software adoption team will work closely with customers on customization and enhancements. Dedicated specialists will lead online training and certifications for power users, and conduct on-site training and onboarding in collaboration with other departments across vCom. The SAT team will be debuting vCom’s latest 7.1 release of vManager with a user certification event on June 8th at its headquarters in San Ramon.

As vCom continues to enhance its cloud-based software, vManager–for wireline, mobile, collaboration and cloud areas of spend–SAT will be instrumental in rolling out new capabilities within these technologies to customers. Customers will gain deeper insights into their IT spend to help them optimize costs and manage their technologies effectively.

“This newly developed team is central to our software engagement initiative. Customers have expressed an interest in having easy access to training and support to help them leverage all the useful tools they have invested in. Our goal with the SAT team is to ensure customer success by getting the most out of vManager–harnessing the power of a one-platform system for all of their IT management needs,” stated Jenifer Frey, VP Customer Service.

About vCom Solutions
vCom Solutions is a cloud-based software and managed services company focused on helping enterprises manage IT spend from procure-to-pay. vCom improves visibility and control within a single platform while decreasing expenses for wireline, mobile, cloud and collaboration technologies. To learn more about vCom, visit vcomsolutions.com. To learn about upcoming SAT training events visit vcomsolutions.com/events.

Meet our management team

Audrey Bio image

Prior to joining vCom, Audrey was the Chief Marketing Officer of Energy Recovery Inc (NASDAQ: ERII) from 2012-2015 and its VP of Marketing, joining the company as a small start-up organization in 2005. During her tenure, she led the global marketing strategies, built a disruptive global brand by growing revenue 5-fold from $10M to $50M, increased market share from 20% to 90% and completed an IPO. Audrey positioned the company for further growth by uncovering new applications – taking the company from $50M to $5B worth of addressable markets. She has championed product development in cross-functional teams with R&D, engineering and production to successfully launch new products globally.

As a result of building a strong brand, communications and culture, her work received 4 global industry awards in single year by Institute of Engineering and Innovation (IET). She was also recognized as an Innovation Finalist of the Year. Audrey served as a Board member of a non-profit, developed and promoted STEM programs and led philanthropic efforts for low-income families. She holds an MBA from Pepperdine University and a bachelor’s degree in Social Sciences from Michigan State University.

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vCom%20Expands%20Software%20Adoption%20Team%20to%20Deepen%20Customer%20Enablement