Company increases investment in customer success with focused commitment to empowering users
vCom Solutions, the leader in technology management as a service (TMaaS) announces the expansion of its investment in a Software Adoption Team (SAT) focused on customer success. SAT’s role will provide one-on-one support, resources and group training on how to use the full power of the software, leveraging every aspect of IT lifecycle management from automation and business intelligence to contract and budget management.
The software adoption team will work closely with customers on customization and enhancements. Dedicated specialists will lead online training and certifications for power users, and conduct on-site training and onboarding in collaboration with other departments across vCom. The SAT team will be debuting vCom’s latest 7.1 release of vManager with a user certification event on June 8th at its headquarters in San Ramon.
As vCom continues to enhance its cloud-based software, vManager–for wireline, mobile, collaboration and cloud areas of spend–SAT will be instrumental in rolling out new capabilities within these technologies to customers. Customers will gain deeper insights into their IT spend to help them optimize costs and manage their technologies effectively.
“This newly developed team is central to our software engagement initiative. Customers have expressed an interest in having easy access to training and support to help them leverage all the useful tools they have invested in. Our goal with the SAT team is to ensure customer success by getting the most out of vManager–harnessing the power of a one-platform system for all of their IT management needs,” stated Jenifer Frey, VP Customer Service.
About vCom Solutions
vCom Solutions is a cloud-based software and managed services company focused on helping enterprises manage IT spend from procure-to-pay. vCom improves visibility and control within a single platform while decreasing expenses for wireline, mobile, cloud and collaboration technologies. To learn more about vCom, visit vcomsolutions.com. To learn about upcoming SAT training events visit vcomsolutions.com/events.