vCom Launches New Customer Engagement Model

Customer-centric Approach Aimed to Help IT Leaders Achieve Their Business Goals Efficiently and Simply

San Ramon, CA – vCom Solutions, the leader in technology management as a service (TMaaS) announces the launch of a new customer engagement model aimed at making it seamless to do business with the company. The model provides a single point of contact for our clients, regardless of their IT environment. The new approach will enhance access to today’s advancements in IT solutions – from IoT and mobility to cloud and security.

vCom will bring in technical subject matter experts based on an organization’s unique needs. From Wireline and Mobile to Cloud and Collaboration solutions, vCom clients will have a central point of contact revolving around their Account Executive. The company’s Technology Solutions Group (TSG) will manage functions such as solution engineering, audits and partner products among other areas. Clients will continue to receive dedicated support from their Customer Service Manager (CSM). Finally, the newly formed Software Team will onboard, train and certify new vCom software users.  The enhanced organizational structure provides greater consistency in communications and a strategic flow of information across the enterprise, with improved access to the latest technologies on the market.

“We are focused on making the customer experience seamless and productive. By enhancing our engagement model, we will be able to deliver better products and services to our clients, as efficiently as possible. They will have access to the latest technology developments and with a breadth of expertise unmatched in our industry,” stated Gary Storm, vCom CEO.

 

Customer Engagement Model

Customer Engagement Model_20170206

 

Technology Group Structure

Technology Group Structure

Software Training Team

Software Training Team

The Benefits:

  • Access to IT advancements – IoT, SD-WAN, Cloud, Unified Communications, and more.
  • Subject matter experts in Wireline, Mobility, Cloud and Collaboration.
  • Software dedicated support for onboarding, training and certification.
  • Technology solutions group to manage e-solutions engineering, product sales and other functions.

vCom is the leading TMaaS provider for enterprises – improving visibility and decreasing expenses for wireline, mobile, cloud and collaboration technologies in a single platform with the cloud-based, vManager software. The comprehensive management solution, vSuite, combines a powerful platform with a state-of-the-art professional services team for all categories of IT spend.

 

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