vCom Q2 2020 Newsletter

vCom Newsletter

Q2 2020 Highlights
Navigating the New Normal

vCom’s vManager Mobile App 7 Expands Enterprise
Ability to Manage IT Spend on the Go

 vManager Mobile App 7.0 delivers anywhere access to an organization’s IT spend—a critical capability in today’s shifting business environment—bringing productivity-enhancing flexibility to IT managers requiring advanced visibility into their IT environment. Building on enhancements in vCom’s most recent vManager 12 software platform, vManager Mobile App 7.0 supports the ability to manage IT assets, approve order requests, open services tickets, and view invoices and inventory on-the-go, from the convenience of any iPhone or Android device.

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How Automation Helps Drive Business Continuity

Business continuity is an organization’s ability to ensure operations and core business functions are not severely impacted by a disaster or unplanned incident

It has become even more apparent how critical organizational resiliency is during a crisis like the one we are currently experiencing. Business continuity reminds me of a left tackle in football: if you never hear his name, things are going well. But if his number is called, something has gone wrong. Such is the concept of creating organizational resiliency with good business continuity practices. You don’t realize you have a problem until it is too late.

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Let’s Talk POTS

Way back in 2011, writing in Connected World, author Laurie Lamberth mapped out the timeline for the looming demise of the Plain Old Telephone System. “The phone networks that have provided reliable voice service for Americans for 100 years will be phased out within the next five to seven years.”

It’s taken a bit longer than Lamberth anticipated, but the days of copper lines are definitely coming to an end. In 2017 the FCC gave providers the go-ahead to sunset their POTS lines.

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Going Remote? Do It Right

The changes wrought by COVID-19 on the business environment will continue to be felt long after the virus is finally gone. Take the new world order known as “work from home” and the effect it has had on the contact center. Suddenly, the imperative of having your agents in one room is no longer looking as mandatory as it once was.

Let’s say you’re a convert and ready to transition some or all of your seats to a remote contact center. Where do you start? What will your agents need?

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vCom Solutions Named a Best Place to Work in the Bay Area for 13th Consecutive Year

vCom Solutions has been named by the San Francisco Business Times and the Silicon Valley Business Journal to the 2020 Best Places to Work in the Bay Area list for the 13th consecutive year, with an 8th place ranking in the Midsize Companies category. Known for attracting and retaining the best and brightest talent, award winners are considered the most outstanding companies in the Bay Area as ranked by their employees.

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vCom’s $20K in 2020 Fundraiser Benefits
Organizations in Need

vCom Solutions has been named by the San Francisco Business Times and the Silicon Valley Business Journal to the 2020 Best Places to Work in the Bay Area list for the 13th consecutive year, with an 8th place ranking in the Midsize Companies category. Known for attracting and retaining the best and brightest talent, award winners are considered the most outstanding companies in the Bay Area as ranked by their employees.

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vCOM BRAINDROP – PODCAST

Catch up on our latest tech podcast episodes! vCom Braindrop is available on Apple PodcastsSpotifySoundcloud, and Podbean.

 

 

 

 

VIDEO GALLERY

 


CIOs: Ask 3 Questions Before Updating Strategy Post-Pandemic

Excerpt: As organizations move beyond the immediate response to COVID-19 and reset business strategy, CIOs have to decide how best to contribute. While CIOs have continually re-evaluated operations during the pandemic, they must now focus on more strategic priorities: making their enterprise more resilient and better able to respond to uncertainties, capturing value from new digital opportunities and enabling digital business outcomes.

10 IT Cost Optimization Techniques for Private and Public Sector Organizations

Excerpt: Private and public sector CIOs should explore these 10 techniques for IT cost optimization to navigate budget constraints in a volatile business environment.

The future of indoor connectivity is 5G

Excerpt: When people talk about connectivity today, they’re talking about silos. These silos are built around either the device they’re using, the location they’re in, or a combination both. When they’re outside, it’s going to be cellular. When they’re inside, it’s usually Wi-Fi, if they are using a mobile device like a smartphone, tablet or laptop; or Ethernet, if they are connecting a PC (although, of course, many PCs connect using Wi-Fi as well).


 

 

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