vCom Receives High Marks for Customer Service for Seventh Consecutive Year
SAN RAMON, CALIFORNIA
vCom Solutions’ customers continue to praise vCom’s Telecom Management as a Service (TMaaS) solution which includes full professional services and a proprietary, cloud-based software solution, vManager. Customers gave a 98% approval rating for vCom’s TMaaS solution, up 4% from the 2013 survey, and consistent with vCom’s 7-year trend of over 90% satisfaction rating.
The professional services team scored 98% satisfaction rating, with customers acknowledging the team’s responsiveness and proactiveness, describing vCom as a trusted partner. Analysts attribute the increase in approval rating to increased customer communications.
vManager scored a 96% satisfaction rating, consistent with the 6-year trend of over 90% satisfaction. The survey was conducted prior to the latest vManager release, which was a complete rebuild of the application on a brand new platform that brought significant performance and usability improvements.
“I’m proud of what our team has been able to accomplish,” reports Jenifer Frey, Vice President of Customer Experience at vCom Solutions. “We’ve worked hard to build relationships with our customers, and we really do consider them part of the vCom family. We’re in the business of making life easier for our customers, from providing a single point of contact for all telecom questions and problems, to consolidating hundreds of invoices so our customers have to review one bill – which we’ve already audited.”
“We’re already working on taking our software to the next level,” states Adam Shawley, Chief Information Officer at vCom Solutions. “We had a major overhaul of vManager which has already yielded fantastic feedback, and now we’re working on our backend custom software, iPath, and looking to create additional efficiencies and enable us to be even more responsive to our customers’ needs.”
About vCom Solutions
vCom Solutions revolutionizes the way enterprises manage their entire communications lifecycle. vCom customers gain control over inventory, expenses and carrier relationships, achieving better business intelligence that drives profitability. vCom’s communications lifecycle management solution, vSuite, is an integrated offering for managing fixed, mobile and collaboration technologies, leveraging on-demand cloud-based telecom management software tools, complemented by a full portfolio of professional services.