vCom Solutions Addresses Customer Needs for Performance, Security, and Speed with vManager 6.0

November 17, 2014


Major upgrade includes design and functionality enhancements to enable customers to better monitor their communications infrastructure.

vCom Solutions Inc., a leading provider of fixed and mobile telecommunications management services, launches today the latest upgrade to vManager, its proprietary cloud-based software solution. Previewed at vCom’s 2014 Customer Summit, the vManager 6.0 release features improved performance, security, and speed. Key enhancements include improved Order, Inventory, Accounts Payable, and Report modules.

“We’re extremely proud of vManager. It’s always been a great tool, but we wanted to make it even better, so we re-built it from the ground up on a new technology platform. The results were better than we expected – we’ve improved security, it’s blazingly fast, and it has a better user experience,” says Adam Shawley, Chief Information Officer at vCom.

Development of the new release kicked off late last year following feedback from the 2013 Customer Summit. “We’re very focused on the customer experience with vManager,” commented Bhanu Anukonda, VP Product Development. “Speed, both in terms of performance and of enabling the customer to quickly find and analyze their telecom data, was a top priority for us. The changes we made to the user interface were subtle, but significant; and combined with the increase of performance speed will deliver a much better user experience.”

The vManager 6.0 release made its initial debut at vCom’s annual Customer Summit held in San Francisco. “Each year during our Customer Summit, we elicit feedback from our customers on how we can improve. It was exciting to be able to immediately address their comments during the demo of vManager 6.0. It was pretty electric,” shares Jenifer Frey, Vice President of Customer Experience.

Additional vManager Enhancements

  • Notes: improved viewing with keyboard shortcuts to navigate between the notes
  • Inventory: simplified cost allocation directly from Accounts Payable
  • Charts: provided on / off toggle to maximize viewing real-estate
  • Reports: established standard Report Groups
  • The video overview of vManager provides additional details.

    vCom supports customer work styles and is available anywhere and at any time via desktop and mobile devices.

    About vCom Solutions
    vCom Solutions revolutionizes the way enterprises manage their entire communications lifecycle. vCom customers gain control over inventory, expenses and carrier relationships, achieving better business intelligence that drives profitability. vCom’s communications lifecycle management solution, vSuite, is an integrated offering for managing fixed, mobile and collaboration technologies, leveraging on-demand cloud-based telecom management software tools, complemented by a full portfolio of professional services.

    Media Contact
    Carina Hayek

    Meet our management team

    Audrey Bio image

    Prior to joining vCom, Audrey was the Chief Marketing Officer of Energy Recovery Inc (NASDAQ: ERII) from 2012-2015 and its VP of Marketing, joining the company as a small start-up organization in 2005. During her tenure, she led the global marketing strategies, built a disruptive global brand by growing revenue 5-fold from $10M to $50M, increased market share from 20% to 90% and completed an IPO. Audrey positioned the company for further growth by uncovering new applications – taking the company from $50M to $5B worth of addressable markets. She has championed product development in cross-functional teams with R&D, engineering and production to successfully launch new products globally.

    As a result of building a strong brand, communications and culture, her work received 4 global industry awards in single year by Institute of Engineering and Innovation (IET). She was also recognized as an Innovation Finalist of the Year. Audrey served as a Board member of a non-profit, developed and promoted STEM programs and led philanthropic efforts for low-income families. She holds an MBA from Pepperdine University and a bachelor’s degree in Social Sciences from Michigan State University.