SAN RAMON, CALIFORNIA
Major upgrade includes design and functionality enhancements to enable customers to better monitor their communications infrastructure.
vCom Solutions Inc., a leading provider of fixed and mobile telecommunications management services, launches today the latest upgrade to vManager, its proprietary cloud-based software solution. Previewed at vCom’s 2014 Customer Summit, the vManager 6.0 release features improved performance, security, and speed. Key enhancements include improved Order, Inventory, Accounts Payable, and Report modules.
“We’re extremely proud of vManager. It’s always been a great tool, but we wanted to make it even better, so we re-built it from the ground up on a new technology platform. The results were better than we expected – we’ve improved security, it’s blazingly fast, and it has a better user experience,” says Adam Shawley, Chief Information Officer at vCom.
Development of the new release kicked off late last year following feedback from the 2013 Customer Summit. “We’re very focused on the customer experience with vManager,” commented Bhanu Anukonda, VP Product Development. “Speed, both in terms of performance and of enabling the customer to quickly find and analyze their telecom data, was a top priority for us. The changes we made to the user interface were subtle, but significant; and combined with the increase of performance speed will deliver a much better user experience.”
The vManager 6.0 release made its initial debut at vCom’s annual Customer Summit held in San Francisco. “Each year during our Customer Summit, we elicit feedback from our customers on how we can improve. It was exciting to be able to immediately address their comments during the demo of vManager 6.0. It was pretty electric,” shares Jenifer Frey, Vice President of Customer Experience.
Additional vManager Enhancements
The video overview of vManager provides additional details.
vCom supports customer work styles and is available anywhere and at any time via desktop and mobile devices.
About vCom Solutions
vCom Solutions revolutionizes the way enterprises manage their entire communications lifecycle. vCom customers gain control over inventory, expenses and carrier relationships, achieving better business intelligence that drives profitability. vCom’s communications lifecycle management solution, vSuite, is an integrated offering for managing fixed, mobile and collaboration technologies, leveraging on-demand cloud-based telecom management software tools, complemented by a full portfolio of professional services.