What we manage. Every vendor, asset, contract, ticket, invoice, and more.
Centralize, coordinate, and effectively manage the complex ecosystem of vendors and assets.
vCom helps with everything from order management to invoice processing, so you can focus on getting work done
- Supporting all technologies including Cloud, SaaS, mobile, hardware, networks, and collaboration.
- Centralize and normalize across locations and vendors
“vCom is a trusted partner, a company who cares about our business and helps us focus on banking” — Bruce Barnett, CIO, Tri Counties Bank
Planning and Procurement Management
From networks and hardware to SaaS, we help monitor ROI, source technologies, and manage contracts.
ROI TOOL
Metrics and data to allow you to evaluate your current network expenses and play "what if" games by comparing existing cost to other options options available to you.
PROCUREMENT MANAGEMENT
Compare products from hundreds of service providers, across hundreds of technologies, quickly and efficiently in order to identify the solution that best meets your needs.
COMMUNICATIONS MANAGEMENT
All contracts, service orders, exhibits, and vendor communication are centralized, easily accessible, and linked to the corresponding IT assets.
Operations Management
One centralized source for orders, change, and support across locations, technologies, and vendors
ORDER MANAGEMENT
Track daily changes, service delivery, vendor dispatches, inside wiring, and hardware shipment. Log into our web portal or mobile app any time for the latest status, specifications or notes.
ASSET MANAGEMENT
Identify all IT assets, who is using what, and why. Includes hardware management, customized technical attributes, and inventory reconciliation.
SERVICE TICKET MANAGEMENT
Open trouble tickets against individual inventory items and track status from within the portal. Submit and monitor other types of tickets including account inquiries, billing inquiries, engagement projects and enhancement requests.
Expense Management
MANAGE INVOICES
A single portal for every invoice across technologies, vendors, and locations. Understand what you are paying for, ensure rates are correct, consolidate billing, manage workflow, bill pay, invoice audit & dispute.
MANAGE ACCOUNTS AND BUDGET
Understand allocation of cost across all assets. What are the true costs? Which departments? How are budgets affected? Includes GL Coding, AP posting file, cost allocation, budget management.
COMPREHENSIVE ANALYTICS
A comprehensive, consolidated, 13-month trend history that is automatically captured, collected, and sorted by product, carrier account, location, cost center, and spend category. Easily spot patterns, trends, peaks, and valleys in dollar amounts or percentages, from one month to the next. Drill down to the inventory-level charge details. Includes a report library, dashboard & customizable metrics.
