Privacy Policy

Throughout the course of conducting business with vCom Solutions, Inc. and any of its affiliated companies (“vCom”), you may share personal, business or financial information with us. vCom treats any such information as confidential, and we recognize the importance of protecting access to it. While safeguards are in place to protect such proprietary customer information, please be advised that it is not possible to guarantee that such information is or will be completely safe from unauthorized use or access.

Such information may be communicated to us in writing, electronically, or by telephone. For example, information may be provided through requests for brochures, literature or contracts, or your transactions and account balance with us. Occasionally, such information may come from third parties or other communications services providers who provide services to us. Moreover, vCom may collect information during visits to our websites, typically in the form of “cookies,” registration forms and log files.

vCom does not sell information about current or former customers to any unrelated third parties, nor does it disclose such information to third parties unless it is necessary to process a transaction, service an account, protect the security and integrity of this website and our services and network, to protect our rights and property and the rights and property of others, to respond to claims that submitted information violates the rights or interest of third parties, to take precautions against liability, to correct technical problems in how this website operates or in our systems or services, pursuant to a customer’s specific request, or as otherwise permitted or required by law or other legal process.

In the event that vCom or any of its affiliates or subsidiaries is acquired by another entity, or merges with a third party, information you provide to us may be transferred to that entity or to one or more of its affiliates. In such event, we will take the necessary steps to inform a successor entity that it is bound to respect the provisions of this Privacy Policy with regard to any personal information in its possession prior to the acquisition or merger. In the event of bankruptcy, both this Policy and the provisions of applicable law will prevail.

vCom may use information you provide to inform you about its additional services and products which may be of interest to you, unless you instruct otherwise in writing.

This website may contain links to third party websites. vCom is not responsible for the content or privacy practices of any such websites. Because of this, vCom encourages you to review the privacy practices of such websites prior to disclosing any personal information to or through them.

Questions and concerns related to this Privacy Policy may be addressed by phone: 1-800-804-8266, by e-mail: service@vcomsolutions.com , or by writing: 12657 Alcosta Boulevard, Suite 418, San Ramon, CA 94583.

Acceptable Use Policy

Introduction

At vCom, we value you, and wish to provide you with an experience that exceeds your expectations. When you open an account with vCom, you may elect to subscribe to services that use Internet technology (for example, vManager or a high capacity data service). Subscribing to Internet-based services provides you with certain rights and privileges, but also carries with it certain duties and responsibilities.

As such, vCom reserves the right to monitor any and all facilities in use by its customers, and as required in its agreements with underlying service and facilities providers as outlined in the Acceptable Use Policy that follows. This Acceptable Use Policy is in place to both clearly state customers’ duties and responsibilities, as well as to provide a safe and secure network experience.

Compliance

Customers agree to use services in a manner consistent with any and all applicable state, federal or other laws or regulations. Reproduction or transmission of any material in violation of any local, state federal or internal law or regulation is strictly prohibited. Customer shall be responsible for all content that Customer makes available on or through services provided by vCom. Customer warrants that all such contents will not infringe upon, or otherwise violate any copyright, patent or other right held by a third party, and shall not violate any applicable law, regulation or industry standard. Customers agree that any materials to be reproduced or transmitted using vCom’s service through customer’s account(s) does not violate any such laws, nor does it contain materials which are in violation of obscenity laws or are libelous or threatening. Software intended to facilitate any such violation may not be stored using services procured from vCom.

Customer shall hold vCom, including its officers, agents, contractors or affiliates, or anyone else involved in administering, distributing, or providing services or equipment harmless from any losses, including, but not limited to, special, indirect, incidental, consequential or punitive damages. Customer shall hold harmless vCom from and against any claims, liabilities, and expenses, including attorney’s fees, resulting from Customer’s use of vCom’s service or Customer’s account in an unlawful manner or otherwise in violation of or contrary to Customer’s Agreement with vCom or this Acceptable Use Policy.

Specific examples of inappropriate usage include, but are not limited to:

Spamming - Sending unsolicited e-mail messages.

Intellectual Property Violations – Engaging in activities that infringe or misappropriate the intellectual property rights of others (such as copyrights, trademarks or patents).

Obscene Speech or Materials – Using services procured by vCom to store, disseminate or otherwise display child pornography or other materials in violation of obscenity laws.

Defamatory or Abusive Language – Using services procured by vCom to post or transmit harassing, abusive, defamatory or threatening language to others.

Forging of Headers – Forging or misrepresenting message headers, so as to mask the originator of the message.

Illegal or Unauthorized Access to Other Computers or Networks (“Hacking”) – Illegal access to computers or networks belonging to another party.

Distribution of Internet Viruses, Worms, Trojan Horses, or Other Destructive Activities – Distributing information regarding the creation of, or sending of Internet viruses, worms, Trojan horses, or other destructive activities.

Export Control Violations – Exporting encryption software over the Internet to points outside the United States is in violation of Federal laws.

Other Illegal Activities – Engaging in any other activities that are determined to be illegal or harmful to others, including those activities determined by vCom to be lawful or unlawful that may be harmful to its subscribers, operations, reputation, goodwill or customer relations.

Responsibilities

It is the responsibility of the Customer to adhere to this Acceptable Use Policy. Although vCom may monitor communications to ensure such compliance, as well as compliance with applicable laws, vCom does not undertake widespread monitoring as a general practice. However, upon receipt of a complaint from a vCom subscriber, law enforcement personnel, or if vCom becomes aware of any inappropriate or unlawful activities, it will undertake to verify such activities, identify the subscriber, and remedy the situation.

Use of the Internet is neither more nor less secure than other means of communication, including mail, facsimile or voice telephone service. As such, vCom does not assume responsibility for the security of information transmitted over facilities procured by it for use by a Customer.

Limitation of Liability

VCOM DOES NOT MAKE ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER STATUTORY, EXPRESS OR IMPLIED, REGARDING THE SERVICES OR EQUIPMENT PROVIDED BY VCOM, OR IN CONNECTION WITH ANY VCOM FACILITIES OR EQUIPMENT INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, NONINFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE OR IMPLIED WARRANTIES ARISING FROM A COURSE OF DEALING OR A COURSE OF PERFORMANCE. VCOM EXPRESSLY DISCLAIMS ANY REPRESENTATION OR WARRANTY THAT THE SERVICES OR EQUIPMENT PROVIDED BY VCOM HEREUNDER OR IN CONNECTION HEREWITH, WILL BE ERROR FREE, SECURE OR UNINTERRUPTED. NO ORAL ADVICE OR WRITTEN INFORMATION GIVEN BY VCOM, ITS OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS OR LICENSEES SHALL CREATE ANY SUCH WARRANTY, NOR SHALL CUSTOMER RELY ON ANY SUCH ADVICE.

Complaints

vCom Customers are responsible to report to vCom any network issue which could compromise the stability, service or security of use by vCom or its customers of services provided by vCom. Complaints concerning prohibited uses of services, or any other abuse of services or terms contained within this Acceptable Use Policy should be reported immediately via e-mail:service@vcomsolutions.com , phone: 1-800-804-8266, or in writing: vCom Solutions, 12657 Alcosta Boulevard, Suite 418, San Ramon, CA 94583. Please include all applicable information pertinent to the complaint so vCom can investigate.

Additional Terms & Conditions

Use of the vCom network, equipment or services by a Customer of vCom is subject to the terms and conditions contained within any Service Order or Master Services Agreement entered into by such Customer with vCom. The Acceptable Use Policy is incorporated into such agreements by reference, and vCom reserves the right to modify the Policy at any time by posting modifications at:http://www.vcomsolutions.com

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Meet our management team

Audrey Bio image

Prior to joining vCom, Audrey was the Chief Marketing Officer of Energy Recovery Inc (NASDAQ: ERII) from 2012-2015 and its VP of Marketing, joining the company as a small start-up organization in 2005. During her tenure, she led the global marketing strategies, built a disruptive global brand by growing revenue 5-fold from $10M to $50M, increased market share from 20% to 90% and completed an IPO. Audrey positioned the company for further growth by uncovering new applications – taking the company from $50M to $5B worth of addressable markets. She has championed product development in cross-functional teams with R&D, engineering and production to successfully launch new products globally.

As a result of building a strong brand, communications and culture, her work received 4 global industry awards in single year by Institute of Engineering and Innovation (IET). She was also recognized as an Innovation Finalist of the Year. Audrey served as a Board member of a non-profit, developed and promoted STEM programs and led philanthropic efforts for low-income families. She holds an MBA from Pepperdine University and a bachelor’s degree in Social Sciences from Michigan State University.

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