IT operations management (ITOM)

Gain Peace of Mind and Free Time

Easily track and manage your IT assets, orders, projects, and tickets with our secure, centralized system and dedicated support team.

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OVERVIEW

Maximize efficiency across your organization

Effective operations keep your IT infrastructure running smoothly and efficiently. But juggling various vendors and technologies across locations slows down your teams, leading to disruptions, delays, and decreased productivity.

Now, there's a better way. vCom offers a single comprehensive view of your entire IT environment. Track every order, project, and issue across all vendors, technologies, and locations in one place. We take the guesswork out of operations management by delivering service and support to tackle all of the behind-the-scenes details of your daily workflows.

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IT Operations Management Benefits

Say goodbye to spreadsheets and exhausted staff

Bring in specialized IT support to boost efficiency, cut costs, and focus on key projects.

End-to-End Continuity

Maintain seamless and uninterrupted IT services and operations, from start to finish.

Personnel Relief

Alleviate the burden of project management, ticket resolution, troubleshooting, and escalation.

Increased Efficiency

Streamline workflows, and eliminate the need to switch between multiple systems.

Greater Visibility

See and manage all your orders, assets, and tickets in one place.

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IT ORDER MANAGEMENT

Track and manage every order from any vendor, from start to finish

Consolidate your orders for simple processing and routine management. Our specialized IT software, vManager, eases comprehensive management of every order including milestone updates, proactive notifications, and 24/7 access to vCom resources. We handle everything from escalations and disputes to MACDs, test and turn-up (TTU), and beyond. Plus, the vManager mobile app enables anytime approvals, updates, and more.

Moves, Adds, Changes, Disconnects (MACD) Order Portal
MACD Project Management
Order Reporting

Screenshot of vCom Ops Management Software

IT ASSET MANAGEMENT

Gain easy access to location, order, ticket, usage data, and more

View, track, and control every IT asset in vManager. Track carrier services, mobile devices and plans, cloud and SaaS licenses, hardware—whatever you need. You can also leverage auto reconciliation, which ensures an accurate inventory and flags optimization opportunities. Plus, you'll capture everything, from circuit IDs and call paths to warranties and depreciation schedules, all in one place.

All-in-One Asset Database
Customer Managed Assets
Asset-to-Invoice Linking

A support agent wearing a headset and resolving issues with a customer

IT SERVICE & SUPPORT

Enjoy total confidence with technical support for all of your issues

Get support from our IT help desk, support techs, and 24/7/365 Network Operations Center (NOC) when you need it most for your mission-critical infrastructure. Our proactive MNS and CPM services ensure rapid response, recovery, and resolution before an issue causes damage. Plus, with access to vManager, you can open tickets against inventory and track in real time for synchronous, efficient resolution.

Vendor Ticketing Portal
Vendor Escalation, Troubleshooting, and Resolution
Customer-Managed Tickets
Proactive Network Operations Center Monitoring
Traffic Monitoring

IT Operations Management

Frequently asked questions

What is operations management?

IT operations management (also known as ITOM or network operations management) includes the processes and practices used to manage and optimize your IT infrastructure and services.

Why is operations management important?

Businesses can face many IT operational challenges including managing complexity, ensuring security, handling rapid changes in technology, and maintaining clear communication across teams. ITOM ensures reliability, improves efficiency, enhances user experience, and helps align IT services with your business goals.

What are the key components of operations management?

The key components of ITOM include incident management, performance monitoring, capacity planning, change management, and service delivery management.

Can you work with my existing IT provider or vendor?

Yes, vCom works with a wide range of technology providers or vendors. If you have existing relationships you'd like to maintain, we can collaborate with your support team to integrate vCom’s solutions. We see ourselves as a partner, not a competitor.

Do you outsource your Network Operations Center (NOC)?

No, our vCom NOC team consists entirely of in-house staff, organized into three tiers of technicians who can assist with everything from basic triage to more advanced technical issues — available 24/7.

Do you have service level agreements (SLAs)?

Yes, response SLAs and an escalation matrix are included in vManager. We also ensure that vendors are held accountable for their SLAs during disruptions or outages. Our Network Operations Center (NOC) team is always available to address any specific questions you may have during an incident.

CUSTOMER TESTIMONIALS

Get real results with software and services that meet you where you are

Thank you again for all your team's hard work and diligence. Without your team's help in this matter, who knows how long the issue would have been open and our sites down. Thank you to everyone at vCom who worked tirelessly to help us restore services.

Richard Chun

CTO, Montecito Bank

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