Letter from the COO

We are excited to announce the fruits of some of the work that our team has been engaged with over the past few months:

• In January, we launched a New QuantumShift Customer Care Team. This team consists of:
  • Dedicated QuantumShift Customer Care Managers (CCMs) who are helping customers with all things QuantumShift-related, from handling basic billing inquiries, to addressing Moves, Adds, Changes, and Disconnects. The QuantumShift CCMs will work closely with vCom’s Customer Success Managers as well as our technology-focused Account Managers to effectively support customers.
  • The Care Team also includes Dedicated QuantumShift Pricing Analysts who work closely with the Account Team and with service providers to drive pricing negotiations, in addition to acting as subject matter experts around qualifying the right solutions for customers.
• We also added a slew of new technologies and products to manage on behalf of our customers that include additional POTS replacement solutions from AT&T and Granite, to further bolster our POTS solution.
• We also negotiated with both AT&T and Verizon to enhance our robust mobile offerings.

We firmly believe that vCom’s suite of IT spend management solutions is optimally designed to help give our customers the precious values of time, information and savings. Now more than ever, those scarce resources are critical to any company’s success. Our goal at QuantumShift is to continue to maximize those values for our customers, leaning into our 21-year track record of service, while focusing on building new creative solutions and bundles that help address our customers’ business needs and enable them to compete effectively.