Success Story: DH Dental, Envista

Envista DH Dental

A global footprint led to specific challenges for one of Envista's key brands, DH Dental, when it came time for a strategic migration of network services. vCom led the migration that resulted in significant cost reductions.

A member of the Envista global family of more than 30 trusted dental brands, DH Dental provides dental materials to a global network of B2B clients. Its needs are diverse enough to warrant the establishment of separate internal teams for its cloud, voice, and infrastructure activity. While necessary, the separation of these groups, combined with the sprawling geographic nature of DH Dental’s business interactions, opened the doors for a variety of technology-related challenges.


DH Dental’s network team was preparing to start a global transition from MPLS to SD-WAN. The objective was to have two internet circuits (for redundancy and to minimize service disruptions) across each of its approximately 100 global locations. DH Dental’s six-person IT team lacked the time needed to successfully contract, migrate, install, and turn up services in so many locations within the target timeframe.

  • Too few resources to manage a global migration to SD-WAN
  • Limited visibility into global providers
  • No centralized visibility of carriers; swiveling between multiple portals


DH Dental



Locations Worldwide




Annual Savings


Working with vCom

Working with vCom enabled DH Dental to create a clear, streamlined path to its migration objectives. For each location, vCom offered multiple options, often engaging with local CLECs previously unknown to the DH Dental team. vCom ran a Buyer’s Journey on a subset of the 100 locations analyzing the diversity of dual connection options before choosing providers. Once each location’s status was assessed, a dedicated project manager was assigned to decommission the old circuits and oversee implementation, conduct testing and turn up, and get each new circuit into production.

Utilization of vCom’s centralized platform vManager, enabled DH Dental to increase internal efficiencies, beginning with a single source for all its data. With everything centralized in vManager, the team has visibility into the cost and status of each circuit. MACD requests flow through vManager to vCom’s experts to handle. Circuits are monitored 24/7, and any issues are ticketed (and often resolved) before the DH Dental team is even aware of a problem.

I can 100% recommend… the team always makes an effort to stay close to us to understand what we were doing.

Heiko Kraft

Network Engineer