DH Dental’s network team was preparing to start a global transition from MPLS to SD-WAN. The objective was to have two internet circuits (for redundancy and to minimize service disruptions) across each of its approximately 100 global locations. DH Dental’s six-person IT team lacked the time needed to successfully contract, migrate, install, and turn up services in so many locations within the target timeframe.
DH Dental
Healthcare
100
6
$3M+
Working with vCom enabled DH Dental to create a clear, streamlined path to its migration objectives. For each location, vCom offered multiple options, often engaging with local CLECs previously unknown to the DH Dental team. vCom ran a Buyer’s Journey on a subset of the 100 locations analyzing the diversity of dual connection options before choosing providers. Once each location’s status was assessed, a dedicated project manager was assigned to decommission the old circuits and oversee implementation, conduct testing and turn up, and get each new circuit into production.
Utilization of vCom’s centralized platform vManager, enabled DH Dental to increase internal efficiencies, beginning with a single source for all its data. With everything centralized in vManager, the team has visibility into the cost and status of each circuit. MACD requests flow through vManager to vCom’s experts to handle. Circuits are monitored 24/7, and any issues are ticketed (and often resolved) before the DH Dental team is even aware of a problem.
I can 100% recommend… the team always makes an effort to stay close to us to understand what we were doing.
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