Case Study

Met a 100% uptime objective of voice and data networks while significantly reducing expense.

GardaWorld's 10,000 cash services employees process over $5 billion in currency from 200+ secure transaction centers.

Challenges

With a national footprint, GardaWorld requires strict security and uptime for its voice and data networks to ensure the safety of its employees, protection of clients’ valuables and timely processing of client transactions

  • Hundreds of monthly invoices across dozens of carriers.
  • 200+ locations with frequent critical changes
  • Complex cost allocation scheme, including GL coding & A/P Posting

Company

GardaWorld

Industry

Finance

Locations under management

200+

Employees

10,000+

Cash processed monthly

$5B

Working with vCom

GardaWorld migrated all of its services to vCom, who understood GardaWorld’s stringent requirements and negotiated with various carriers to meet GardaWorld’s needs.

All services and inventory were consolidated and managed through vCom’s cloud-based management platform.

All sourcing, order management, trouble escalation, service changes and inventory are handled by vCom’s professional services team.

vCom worked closely with GardaWorld’s IT team to customize reporting and enhance the functionality of vCom software to better meet GardaWorld’s unique business needs.
vCom led to a successful transition without disruption to our business—on time and on budget.

Michael McSpadden

VP of IT infrastructure

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