Case Study

No increase in telecom expenses over ten years despite tremendous company growth and doubling the capacity of their data network.

Monterey Mushrooms is the nation's largest grower of fresh mushrooms for sale to supermarkets, foodservice and ingredient manufacture operations. Headquartered in Watsonville, California, Monterey has 18 production, sales and administrative offices in the U.S. and 8 locations internationally.

Challenges

Monterey had no centralized management of its telecom environment, so each facility managed its own telecom services and processed its own bills, with no overall control or analysis of expenditures.

  • Spending over $700k per year on communications with no oversight or analysis
  • Facility managers unable to understand their costs
  • Manage 150+ monthly invoices, including GL coding & A/P Posting

Company

Monterey Mushrooms

Industry

Food Service

Locations under management

30+

Employees

3,500+

Revenue

$900M

Working with vCom

Because vCom enabled a consolidated view over all services and locations, as well as the ability to analyze costs by facility and type of expense, Monterey were able to trim unnecessary costs and proactively manage their telecom expenses.

As the relationship grew, Monterey asked vCom to take over the management of its data services. The companies worked together to design a new MPLS network.

vCom did the leg work of exploring six different carrier options, helping to determine the best solution for Monterey, and negotiating the contract on their behalf, freeing up the Monterey IT team to manage their day-to-day operations.

The new data network included an upgrade from a Tier 2 carrier to a Tier 1 carrier, which provided better SLAs and a more reliable network, as well as an internet-based back- up solution.

vCom now supports the data network, which allows Monterey’s network administrators to spend more time working directly with users.
Because we have the right management tools, we’ve been able to streamline our telecom environment (e.g., seeing and removing unused lines) to keep our costs flat, despite providing increased speed and volume for our users.

Michael Matelli

Director of Information Services

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