Success Story: Riverview Bank

Riverview Bank logo WHT

Working with vCom, Riverview has a consolidated view of IT services and is saving more than $150,000 per year .

Riverview Bank has been providing sound financial support for businesses and individuals in the Northwest for over 90 years.


Riverview Community Bank was struggling with managing their telecommunications environment. The bank had 18 branches spread out across two states and only four people in their IT department working to manage their multiple carriers, maintain networks, and stay on top of orders.

  • Understand their telecom state, including all carriers, lines, services, and communications and networking needs
  • Upgrade their technology to enable better communications between their branches
  • Identify redundancies, unused lines and services, as well as areas for consolidation
  • Automate manual processes and implement a software solution to track inventory, manage MACDs, and deliver reporting and analytics 


Riverview Bank



Locations Under Management




Assets Under Management


Working with vCom

vCom Solutions assembled a cross-functional project team to assess Riverview Community Bank’s needs and develop a plan to improve their existing communications network.

Working with Riverview’s IT team, vCom developed a plan to upgrade Riverview’s network from a private line solution. The new network architecture was built on a platform that provided increased bandwidth, allowed for scalability as the bank grows, maintained data security, and provided redundancies to enable maximum uptime. As an added bonus, the new solution was significantly less expensive than the existing network.

vCom collaborated with Riverview’s vendors to verify inventory, identify opportunities for savings and conversion, and determine how best to optimize services.

Eliminating the unused lines, combined with other cost saving suggestions, vCom was able to save Riverview more than $150,000 per year.

vCom exceeded expectations by not only delivering on their promises, but on their ‘maybes’. For example, they were able to get circuits delivered despite dealing with some of our more challenging carriers who indicated we would not be able to get the circuits we required. The vCom team was very easy to interact with, constantly keeping us apprised of the situation and any potential challenges, while working tirelessly to overcome any obstacles thrown their way. They continue to regularly connect with us to ensure our satisfaction, and we couldn’t be happier with our engagement.

Kim Capeloto

EVP, Riverview Community Bank