Case Study

Across more than fifty clinics, vCom consolidated billing, carrier management, and designed a fully redundant infrastructure supporting more than 100 clinical applications

Stanford Hospital & Clinics (SHC) is known worldwide for excellence, particularly for the treatment of complex disorders such as cardiac care, cancer treatment, neurosciences, surgery, and organ transplants. It's consistently ranked among the top institutions in the country.

Challenges

Stanford needed to take control of the sprawling infrastructure it had, and initiate new projects to maintain cutting edge service.
  • Multiple carrier networks across locations created complexity and opaque billing.
  • Inventory management across locations and technologies.
  • Dozens of invoices every month with little ability to validate rates or changtes.
  • Limited resources for major network infrastructure projects.

Company

Stanford

Industry

Healthcare

Devices managed by vCom

12,000

Carriers managed by vCom

12

Spend managed by vCom

$2.68M

Working with vCom

vCom’s initial project for SHC was to take over the management of the voice and data services that connected all of the clinics.

This consolidated billing and carrier management across the technologies used at each site. It also allowed SHC to automatically allocate costs to the business unit leaders so they could better understand and control expenses. The newfound visibility resulted in $33,000 in annual savings from disconnecting unused lines alone.

The next project vCom completed was to manage the implementation of a high speed data network to support SHC’s telemedicine project.

Finally, vCom worked with SHC IT to architect, source, and manage the implementation of the entire network infrastructure underlying more than 100 clinical applications. The new network architecture supports 100% uptime and SHC’s stringent requirements for latency and redundancy.

vCom has a fantastic account team, project managers, engineers and support structure. And the vManager tool is fantastic for providing usage and inventory trends for my management and other departments.

Mike Henderson

Unified communication manager

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