Success Story: Telecare Corporation

Telecare Corporation

vCom helped this behavioral health services company automate invoice processing and gain visibility into their IT environment, leading to incredible cost-savings and greater governance.

Telecare provides recovery-focused services for persons with mental illness and complex needs. They design their services to respond to local needs and function as a strategic, accountable, and experienced partner within systems of care. Headquartered in California, they currently provide services in five states with more than 4,000 employees.


Using manual processes with limited resources to manage over 2,000 lines across 150+ locations and teams was unsustainable for Telecare. Every move, add, change, and disconnect had to be manually input and updated into spreadsheets, with 400–500 orders each quarter. 

  • Manual invoice processing of mobile inventory across locations, including GL coding & A/P posting
  • Experienced constant data overages, causing usage to spike and go out of plan
  • Poor provider support


Telecare Corporation





Decrease in MB Cost


Annual Savings


Working with vCom

Having previously established a relationship with vCom to manage their network assets, the Telecare team began by building an accurate inventory of mobile devices within the vManager platform, eliminating the need to use the provider’s portal, and giving Telecare centralized visibility into invoices, inventory, orders, tickets, and device utilization reports. All necessary employee data is automatically tied to each order and asset, reducing the time spent entering trouble tickets and managing their mobile environment, while also increasing accuracy and efficiency. The team then worked with vCom to streamline the invoicing and payment process, automating the burden of invoice reconciliation and cost allocation.

The transformation of Telecare’s mobility management has also led to exceptional time savings:

  • Average 411 hours per month saved on trouble tickets and order management
  • Average 93 hours per month saved on AP allocation process

With eyes looking forward, the team is more equipped than prior years, to meet the company’s changing needs.

We see a lot of value in vManager. Now, we can easily go in and look
for information from a central place.

Annette Ruah

Manager of Infrastructure Engineering

Manage your technology with certainty

Learn how vCom software and managed services can give you peace of mind from source to pay.