Using manual processes with limited resources to manage over 2,000 lines across 150+ locations and teams was unsustainable for Telecare. Every move, add, change, and disconnect had to be manually input and updated into spreadsheets, with 400–500 orders each quarter.
Telecare Corporation
Healthcare
150+
21%
$254,000
Having previously established a relationship with vCom to manage their network assets, the Telecare team began by building an accurate inventory of mobile devices within the vManager platform, eliminating the need to use the provider’s portal, and giving Telecare centralized visibility into invoices, inventory, orders, tickets, and device utilization reports. All necessary employee data is automatically tied to each order and asset, reducing the time spent entering trouble tickets and managing their mobile environment, while also increasing accuracy and efficiency. The team then worked with vCom to streamline the invoicing and payment process, automating the burden of invoice reconciliation and cost allocation.
The transformation of Telecare’s mobility management has also led to exceptional time savings:
With eyes looking forward, the team is more equipped than prior years, to meet the company’s changing needs.
We see a lot of value in vManager. Now, we can easily go in and look
for information from a central place.
© 2024 vCom Solutions Inc. All rights reserved. Privacy | Regulatory | Do Not Sell My Information
