Research firm, Amalgam Insights, specializing in technology consumption management covers IT expense management firms like vCom Solutions as it drives its research-based analysis of a fragmented telecom expense industry. Hyoun Park, a seasoned analyst with deep industry knowledge highlights solutions for IT leaders with his findings in the report:” 8 Hidden Gems for Telecom Expense Management.”
Amalgam notes that companies such as vCom were overlooked in the May 2017 Gartner Report: A Market Guide on Telecom Expense Management–ultimately missing capabilities of other leading enterprise-grade services that represent billions of dollars in technology spend. Park notes that hundreds of vendors on the market may have some technology expertise, but being able to scale, garner high customer satisfaction ratings with added expertise in spend outside of telecom, including cloud, IoT, unified communications and SaaS makes vCom a gem on this “SmartList”.
vCom is proud to be listed as a 2017 Hidden Gem by Amalgam Insights
For the full report, visit: http://amalgaminsights.com/product/vendor-smartlist-8-hidden-gems-for-telecom-expense-management/.
The full webinar can be found at: https://www.brighttalk.com/webcast/15601/272505?utm_campaign=channel-feed&utm_source=brighttalk-portal&utm_medium=web
Some takeaways from the report on vCom include:
- High customer satisfaction – above average based on other TEM vendors and end users
- Direct carrier shopping – being able to set up back-end resale relationship with vendors is a differentiator
- vCom truly is “One throat to choke” having to manage all IT services in-house and on paper
- Competitive pricing – ability to negotiate services beyond what you can get on commercial level–something not all TEM vendors have
- Breadth of carrier relationships is impressive – expanded to include network, mobility, IoT and cloud
- IT lifecycle management approach is very strong
- Hybrid retail and carrier direct model – highly successful within specialized verticals like banking, legal, healthcare, and others
Research Recommendations:
- vCom is ideal for mid-to-large enterprises for telecom, mobility and other IT services
- Enterprises should work with vendors with high customer satisfaction – not as important as the technology provided
- For those looking to expand into other “telecom-like IT” areas, vCom is a viable solution
Source: Amalgam Insights
