On this episode of Keeping IT Real, Jethro Castillo is joined by Robert Sheesley, the CIO at Wrench Group, for the second time. They have an insightful discussion on managing corporate technology and expenses. Robert shares updates on his team’s growth, recruitment successes, and the integration of new technologies like AI for help desk and consumer platforms. The conversation delves into strategic planning, data privacy, compliance, and the pivotal role IT plays in supporting other business functions, especially marketing. Robert emphasizes the importance of business capability models, resource allocation, and the evolving dynamics of IT and business alignment. He also reflects on the lessons learned and the continuous journey of improvement in his role.
