Sometimes things don't work like they should. And when you have IT issues, vCom is here to help. Opening a Help Ticket is the quickest way to let us know you need assistance. 

TechTalk, the vCom blog

Quick guide to vCom help tickets

Sometimes things don’t work like they should. And when you have IT issues, vCom is here to help. Opening a Help Ticket is the quickest way to let us know you need assistance.

How to open a help ticket

How vCom processes help tickets:

  1. When we receive your ticket we research the issue to try and resolve it quickly on our end.
  2. If the issue persists, we open a ticket for assistance with the carrier.
  3. We notify you when the issue is resolved and ask you to confirm that service is restored and working as expected.
  4. The ticket is closed by end of the business day (or the following day if after normal business hours.)

Click here to download the handy pdf.