Latest features and benefits.vManager 14 introduces Community Intelligence and increases speed to information to improve optimization of IT spend.
Introducing vManager 14
Improving the way vCom clients interact with the data behind their IT costs, enabling them to gain greater understanding of their spend, make better decisions around their IT investments, and, ultimately, drive greater value for shareholders.
New Feature: Community Intelligence
Leverage the power of vCom data
Powered by vCom’s large pool of IT spend data this new feature provides clients with peer-group benchmarks and comparative data points that enable better understanding market trends, enabling IT, Purchasing and Finance organizations to manage their IT spend more effectively.
Redesigned: vManager Homepage
Improved accessibility and speed to information
vManager’s homepage has an entirely new look, designed to improve accessibility and speed you to the information you access most frequently. The universal search bar is a powerful way to search the entire platform. View pending action items that need your attention and bookmark your favorite pages for quick access to your most-used menus.
New Feature: Self-Service Trouble Tickets
Open service tickets for self-managed assets
A new Ticket Configuration menu allows users to create, edit, assign, and configure self-managed trouble tickets for self-managed and retail assets in vManager. After the ticket types, fields and owners have been established – tickets may be opened and automatically assign an owner to specific ticket types.
New Feature: Multi-Line Mobility Ordering
Streamline ordering of mobile lines
Shop for multiple mobile lines from the same carrier on the same order by copying a current line configuration or adding new lines, instead of shopping one by one.
New Feature: Bulk Update Cost Center Wizard
Self-Service control of Accounting function
Within the Accounting module, this new self-service tool allows clients to bulk upload their cost centers and GLs into vManager.
New Feature: Load Pending Invoices Directly into vManager
Avoid delays in processing
If electronic invoice files automatically uploaded into vManager are delayed by the carrier, clients can manually load PDFs of the invoices directly into vManager for processing.
New Feature: Universal APIs
Integrate with customer support platforms
Several new universal APIs enable existing internal customer support platforms like Service Now to integrate with vManager and enable cross-platform sharing of information.